Announcements

12month e-card has started running before end of the period I already paid for

Solved!

12month e-card has started running before end of the period I already paid for

This is a bit difficult to explain but here goes:

 

  • I've been paying month to month for Premium access.

 

  • The payment comes out on around the 22nd.

 

  • I decided to purchase a 12month e-card and redeemed it straight away (14th Jan).

 

  • The FAQs said that it would commence from the date that my current subscription expires (i.e. the 22nd Jan).

 

  • However, it took effect immediately and tells me that it will expire on the 16th Jan 2016. 

 

I've lost about a week of value (16th-22nd) and I know its not much but this seems strange, am I missing something??

Reply

Accepted Solutions
Marked as solution

Sorry, there is a glitch on the redeem page that is displaying the dates wrong.

 

Sign into this page and at the bottom you can see your correct date of how long the subscription will last.

 

https://www.spotify.com/accounts/subscription/

 

Does it look correct to you on this page?

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

3 Replies
Marked as solution

Sorry, there is a glitch on the redeem page that is displaying the dates wrong.

 

Sign into this page and at the bottom you can see your correct date of how long the subscription will last.

 

https://www.spotify.com/accounts/subscription/

 

Does it look correct to you on this page?

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Yes that's showing the right date. Thanks for your quick response 🙂

You're welcome!

 

Now you can dance because you won't be losing a week! 😃

 

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts