2 bills instead of 1

Reply

2 bills instead of 1

wichgy70
Casual Listener
Hello,
I got a bill from spotify to pay 2 times??
Some one help me with this please
5 Replies

Re: 2 bills instead of 1

Bittencourt
Rock Star 21
Rock Star 21

Hey @wichgy70, welcome to the Spotify Community!

 

Let’s figure out what happened.

If the charges occurred around the same time 

This can happen if you clicked START MY SPOTIFY PREMIUM twice by mistake during the signup process.

WHAT TO DO

You don’t need to do anything. The second payment is automatically applied to your next month, and you won’t be charged again until the month after. You can check this on your subscription page.

It's also possible that any extra charges are only 'pending' and won't complete, meaning no money will actually leave your account. For more information, see Unexpected Spotify charges on my bank statement

If the charges occurred on different dates

This means you likely have more than one Spotify account.

WHAT TO DO 

Let me know if this helps!

 

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: 2 bills instead of 1

Bakabad-us
Newbie
Spotify keeps charging me 2 times for an account, there is no customer service what so ever...THIS IS STEALING!!! Needs to be handled

Re: 2 bills instead of 1

Bittencourt
Rock Star 21
Rock Star 21

Hey @Bakabad-us,

 

Let’s figure out what happened.

 

As I said in my previous reply, the info bellow should help you clear things up.

If the charges occurred around the same time 

This can happen if you clicked START MY SPOTIFY PREMIUM twice by mistake during the signup process.

WHAT TO DO

You don’t need to do anything. The second payment is automatically applied to your next month, and you won’t be charged again until the month after. You can check this on your subscription page.

It's also possible that any extra charges are only 'pending' and won't complete, meaning no money will actually leave your account. For more information, see Unexpected Spotify charges on my bank statement

If the charges occurred on different dates

This means you likely have more than one Spotify account.

WHAT TO DO 

Let me know if this helps!

 

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: 2 bills instead of 1

wichgy70
Casual Listener
Hello,

Thank you very much for your advise.
My question is answered.

M. Wichgers

Re: 2 bills instead of 1

Bittencourt
Rock Star 21
Rock Star 21

You're welcome @wichgy70,

 

Please don't forget to add likes and Accept As Solution 🙂

 

 

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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