Account closed

[annkristingrl]

Hello
Ik changed my abonnement from normal to family. Then my payment changed from 9.99 to 14.99.needed to pay directly when i changed it.so in october i payed to times.wich is not right. So i pulled the 9.99 back and now my account is blokked????
How is this right?
And you also have no easyer way to contact like a phonenumber.
Hoping for a quick solution.

User name: annkristingrl

[Maxim · Accepted solution]

Hey @annkristingrl,

Your account may have been blocked because of the chargeback. You could contact Spotify Support to find a resolution for this issue:

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.