Family Premium

[jjj27]

My family has been paying for the family premium option since December. My account has denied all of the premium actions while my family's accounts are fine.

[MonicaM_Bogota]

Hi, @jjj27!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to create a new thread if you need us again.

Have a nice day 🙂