Spotify Family (Q&A)

[Peter__]

@Deagonz - I think you should be ok to upgrade to family as it should convert that remaining premium time to the correct number of days on your new plan.

@Joebirdwell - What error message do you get?

@grnknight - Strange, what price is being displayed on your online overview for your next renewal?
https://www.spotify.com/account/overview/

[grnknight]

I can't even get to Spotify right now - I'm seeing an error when I try to log into the website.

502 Bad Gateway

[kost9]

same here..

I think they are changing the website with account section rewritten 

[Yiangos]

I just bought  family plan for 3. but when i invite the other two they get message that the password is wrong.

[Deagonz]

Yiangos, do they have separate accounts?

[Yiangos]

Yes. we have 3 separate accounts

[OviiiOne]

They're in Spotify free?

[Yiangos]

yes

[Yiangos]

please help.

[OviiiOne]

I reccomend you to contact with Spotify Consumer Support filling this contact form: https://www.spotify.com/about-us/contact/contact-spotify-support/

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.