Spotify Family (Q&A)

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Re: Spotify Family

Peter__
Community Legend
@Deagonz - I think you should be ok to upgrade to family as it should convert that remaining premium time to the correct number of days on your new plan.

@Joebirdwell - What error message do you get?

@grnknight - Strange, what price is being displayed on your online overview for your next renewal?
https://www.spotify.com/account/overview/

Peter
Spotify Community Mentor and Troubleshooter

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Re: Spotify Family

grnknight
Casual Listener

I can't even get to Spotify right now - I'm seeing an error when I try to log into the website.

502 Bad Gateway

Re: Spotify Family

kost9
Casual Listener

same here..

 

I think they are changing the website with account section rewritten 

Re: Spotify Family

Yiangos
Casual Listener

I just bought  family plan for 3. but when i invite the other two they get message that the password is wrong.

Re: Spotify Family

Deagonz
Casual Listener

Yiangos, do they have separate accounts?

Re: Spotify Family

Yiangos
Casual Listener

Yes. we have 3 separate accounts

Re: Spotify Family

OviiiOne
Community Legend

They're in Spotify free?

Re: Spotify Family

Yiangos
Casual Listener

yes

Re: Spotify Family

Yiangos
Casual Listener

please help.

2 people liked this

Re: Spotify Family

OviiiOne
Community Legend
I reccomend you to contact with Spotify Consumer Support filling this contact form: https://www.spotify.com/about-us/contact/contact-spotify-support/

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

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