ads playing after upgrade

[a1pcus]

I recently upgraded to unlimited and i just had an ad pop up..

[Taylor · Accepted solution]

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@a1pcus wrote:
I recently upgraded to unlimited and i just had an ad pop up..

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Hi, and welcome to the Spotify community!

Please note it can take some time for a premium activation to occur.

• To check if your account is premium, go to account settings>manage your subscriptions. It will show there.

• Spotify should say 'Spotify premium' at the top. Does it say that? If not try re logging in.

• Try a clean reinstall of the software

• If you try logging in on your phone, can you stream music? This is a premium feature.

• Also, make sure you're logging in on the right account. Some users activate their account on their facebook accounts, then accidentally login with their spotify details. It is very easy to do that, and also very easy to have 2 accounts! There is a post on the community, and you can post there to ask for the account which isn't activated to be deleted.

If all else fails, submit a support ticket on the contact form, and someone from Spotify should get it fixed for you.

Anthony 🙂

[a1pcus · Accepted solution]

nevermind i didnt reload software.. brain fart

[Taylor]

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@a1pcus wrote:
nevermind i didnt reload software.. brain fart

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Hi,

Thanks for letting us know, always good to hear 🙂

Anthony