Guys... (and girls...) Does ANY of you think this whole thread makes any sense and Spotify will read, let alone - they will change this?!?
It is absolutely more than ridiculous that we - as fare-paying-PREMIUM-users - are being limited in using this product on a fare base. Yes, we are limited in our choices! Why do we pay to be limited? And what is so PREMIUM to this paid service except leaving out the commercials?
There is only a minority who report this 10.000 limit issue to be unsatisfying, annoying and to be indignant with. When Spotify looks at the percentage of how many people actually has reached 10.000 songs in their personal library, of course there is less than 1% who reaches the 10.000 limit! Because YOU CAN'T reach it! I got 9855 songs and this is called to be my max of 10.000 songs!
Please tell me lads & gents, how many of you are UNDER this limit and is told that they've reached the max of 10.000: I dare you to check your exact number of songs by going to your song list (songs in your music), then select them all (win: ctrl+a / mac: cmd+a) and drag to see the exact number of songs. 9 out of 10 it's LESS than this 10.000 while you've been said that you have reached your 10.000 limit!
Therefore: Dear Spotify: You are fooling yourself with this explanation! I bet there are way more users who experience this problem; at least 222 pages of negative comments on this topic only on THIS site!!! And that's only those users who take the effort to report it! Did you already hear about the fact that only less than 40 percent of ALL unsatisfied people report their complaint at the responsible organization and besides that all the others (that's more than 60 percent of all unsatisfied people) tell their negative experience to a minimum of 15 other people instead of reporting it to you, Spotify? (If this <40% is already able to know WHERE they can report it!) Above that: and this is just a free tip: Of the non-complainants, 80% leaves to another provider/supplier without telling you at all!
So please don't come with arguments that only 1 % of the users reaches the 10.000 limit. You should take these comments more serious. You make a monkey out of yourself if you really think and take this measurement as an indicator of all the serious complaints and users that are annoyed about this limitation. If music should free your soul, you keep your customers detained by setting a limit on their choices!
So for all of you who want to get rid of this 10.000 limitation: First of all: make sure you've logged in on this Community and vote for this “Live Idea”. Make sure that we bundle all similar – liked threads: So click on the following link to bundle all votes in one and the same thread: https://community.spotify.com/t5/Live-Ideas/Increase-maximum-songs-allowed-in-quot-Your-Music-quot/i... (scroll to the top to see the vote button). Be aware that IF you already voted in the “increase-maximum-songs-allowed-in-Your-Music-thread” in the past, that you don’t push the button again, otherwise your vote will be withdrawn and it will bring back the number of votes! So only press Vote if the button shows “+ Vote”.
It is actually absurd that we have to vote to make Spotify change this! :@)
Second: Share this message as wide as you can or IF you can find shorter lines to the Spotify Management People let them read this post to wake them up.
Third: Ok, let me say that it’s not all bad there is at Spotify (they could have a better accessible and more direct support opportunities though) there are also a lot of good features. But these can also be found at other providers: Apple Music / Google Play Music for example, with much wider or no limitations. If you (users) really want to change this: LETS SET AN ULTIMATUM DATE TO abandon this limitation before we move and migrate to another music streaming service. This Issue has been reported by users since April 2014. Now we’re almost three years further on, no changes are been made since. It’s time to make this chance Spotify… Please provide us with an unlimited personal library. Let's say... before the end of April 2017? You’ve got enough time to do this, didn’t you? Three years… That should be a real and reasonable timeframe… isn’t it? In these three years, you could make a real (and proper) inventory of what the need of enlargement of this song limit really is instead of giving yourself just a false quote on how custom behavior works in relation to complaints handling. And if you are still blind to see and stick to your position that it’s only less than 1 % of your users that reaches the limit… what in god sake is the problem to increase this limit for “those few” people…?
Spotify: Don’t give us stupid arguments… What you tell us is “We don’t care about customer satisfaction at all”, “We don’t take our customers seriously”, “We don’t listen to the needs of our customers”. That are three ways you did NOT learn on your marketing-based-education to get and KEEP customers. When you want to keep us, take some action now! We’re still asking you friendly to disable this limit real soon before a lot of unsatisfied users will get their needs for music elsewhere.
Staff / Moderator/ 2 years ago in Social & Random