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Using spotify app on the mac. Whenever I try and listen to music through a bluetooth device - speaker or headphones - the audio randomly cuts out. The only way to fix it is to press the volume up/down button on my speaker or headphones.
I have tried itunes and youtube, but there is no problem. I've been in touch with customer support from both Ultimate Ears (who make my speaker) and apple, but neither could solve the problem. Then I reasiled it was probably spotify.
Hello fergusaharris,
Have you tried completely removing your bluetooth device and adding it again? You can do this by going to system prefrences > bluetooth. Once in bluetooth select the device, right click and remove it, connect it again after removal.
If this doesn't work you can always try re-installing your application, here's how to do a complete clean install:
Let us know if this works.
Is it only using bluetooth? What happens if you use a wired connection?
Otherwise it's also possible to 'debug' your bluetooth. You can do this with these steps:
1. Select your bluetooth icon in the menu bar while holding Shift + Alt.
2. Select 'Debug' in the menu
3. Select 'Reset Bluetooth Module'
4. Restart your computer.
Hope this will solve your issue.
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