Hi we’re on family Spotify my son n daughters is ok but mine says to downgr

[#1]

Downgrade n have no other options to try and sort I’m paying for family and can’t use it

[Lyubka]

Hey there,

Thank you for reaching out here in the Community.

If your family subscription was canceled due to a failed payment in the past, the account may be on pause. In this case, we'd recommend that you get in touch with our Customer Support team via one of the channels here about this. They can take a closer look into the matter and help you with your request as we can't access users account here in the Community.

Hope it gets sorted out soon. 

Take care!