Country not changing

[shanelmayer]

My Question or Issue

Hello, my country is set to Germany, but I am now living in the USA. I have a Prime Family account. I tried following the instructions to update the country, but it won't work. I tried changing the address in my account profile, but it won't allow me to change the country there. I also tried updating my payment to a US-based card, but it says I can't update my payment, because it doesn't match my country. 

Plan

Premium

Country

Germany / USA

[Maxim]

Hey @shanelmayer,

Thanks for reaching out.

In this case, you'll need to cancel your current subscription and wait for it to end. Once it has ended, you can change your country setting through the dropdown menu here.

Once that's done, you can subscribe to your desired plan using your payment method that's been issued in the country you're currently in at https://spotify.com/premium. Please keep in mind that you'll need to invite all members of the Premium Family/Duo plan again.

Instructions on how to cancel and how that affects your account can be found at https://support.spotify.com/article/cancel-premium/.

Hope this helps 🙂