Ending Spotify subscription

[Nikopoko]

Hello, Last month I ended my Spotify subscription and had to wait until it runs out.

During the last days I´ve gotten a message from Paypal that Spotify has charged me for another month, even though the website showed that I had cancelled my subscription, when I did it.

Why is this and can I still get my money back and how?

Thank you in advance.

[Sophia]

Hey @Nikopoko! 

Thanks for getting in touch with the Spotify Community. We'd like to help. 

In this case, please reach out to Spotify Support so they can look into this. You can contact them via Twitter, Facebook, or email:

• Contact form: https://support.spotify.com/contact-spotify-support/?contact
• Facebook: https://www.facebook.com/Spotifycares/
• Twitter: https://twitter.com/spotifycares/

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

Let us know if you have any questions. We'll be here for you 🙂

Sophia,