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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 405951 Views
  • 958 replies
  • 107 likes
  • Account
  • 405951 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1175683 Views
  • 119 replies
  • 113 likes
  • Account
  • 1175683 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99975 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99975 Views
  • 68 replies
  • 10 likes

Superuser Contribution Account linked to wrong profile

I subscribed to Spotify via Facebook but my account is not linked to the right profile. Meaning that my account is linked someone else's email address, password, date of birth etc. Since I do not know the password I cannot edit and change my own prof...

  • Newbie
  • I subscribed to Spotify via Facebook but my account is not linked to the right profile. Meaning that my account is linked someone else's email address, password, date of birth etc. Since I do not kno...
  • Sophia
  • Roadie
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Never used premium. Still being charged.

I canceled my account a couple months back and I'm still being charged for the premium account. I reactivated it recently because I wanted to see what was going on. I would like the 2 months credited back when I didn't even open the app.

  • Newbie
  • I canceled my account a couple months back and I'm still being charged for the premium account. I reactivated it recently because I wanted to see what was going on. I would like the 2 months credited...
  • Maxim
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution Login problem. email not linked to active account

So for some time now i have trying to contact spotify.all of a sudden my account wouldn't login anymore.HELPi sometimes get the message "your email and or password are incorrect" (wich is not true!)or"your email adress is not linked to an active spot...

  • Newbie
  • So for some time now i have trying to contact spotify. all of a sudden my account wouldn't login anymore. HELP i sometimes get the message "your email and or password are incorrect" (wich is not t...
  • Sophia
  • Roadie
  • 2879 Views
  • 1 replies
  • 0 likes
  • 2879 Views
  • 1 replies
  • 0 likes

Superuser Contribution Log in.

Okay so I can't log in at all. I've deleted facebook as a known app. I'm 100% sure I'm typing in the right email and password. I can log in on safari but not the app. What do I do?

  • Newbie
  • Okay so I can't log in at all. I've deleted facebook as a known app. I'm 100% sure I'm typing in the right email and password. I can log in on safari but not the app. What do I do? 😩
  • Sophia
  • Roadie
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution New to Spotify

I just signed up for my free 30 day trial today, Nov 16. It says my credit card won't be charged until Nov 18 which is 2 days from now. How is that 30 day free trial period?Please advice so I can cancel tomorrow.Thanks.

  • Newbie
  • I just signed up for my free 30 day trial today, Nov 16. It says my credit card won't be charged until Nov 18 which is 2 days from now. How is that 30 day free trial period? Please advice so I can c...
  • Sophia
  • Roadie
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family spotify

My family and I changed our spotify premium to premium for family recently. I got the code so I could make my own private account on my family's 'main'-account. I wanted to synchronize with my facebook. I just made a mistake, and synchronized with my...

  • Newbie
  • My family and I changed our spotify premium to premium for family recently. I got the code so I could make my own private account on my family's 'main'-account. I wanted to synchronize with my facebo...
  • Sophia
  • Roadie
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution Transfer subscription from facebook to new email

Hi,I have just recently deactivated my facebook account which was linked to my spotify premium account. Is there a way that I can transfer my subscription to my gmail account instead? Can all my songs ang playlists be transfered also?Really need help...

  • Newbie
  • Hi, I have just recently deactivated my facebook account which was linked to my spotify premium account. Is there a way that I can transfer my subscription to my gmail account instead? Can all my so...
  • Sophia
  • Roadie
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ending Spotify subscription

Hello, Last month I ended my Spotify subscription and had to wait until it runs out.During the last days I´ve gotten a message from Paypal that Spotify has charged me for another month, even though the website showed that I had cancelled my subscript...

  • Newbie
  • Hello, Last month I ended my Spotify subscription and had to wait until it runs out. During the last days I´ve gotten a message from Paypal that Spotify has charged me for another month, even though...
  • Sophia
  • Roadie
  • 192 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution login problems

i am a premium member, i can login on my computer, but with the same password and username, on my phones it tells me that either my username or password is incorrect.what am i doing wrong?

  • Newbie
  • i am a premium member, i can login on my computer, but with the same password and username, on my phones it tells me that either my username or password is incorrect. what am i doing wrong?
  • Sophia
  • Roadie
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution no me deja entrar a mi cuenta

Active mi cuenta con cuenta familiar pero me sali, quice volver a entrar y ya no me permitió me dice que mi cuenta es invalida

  • Newbie
  • Active mi cuenta con cuenta familiar pero me sali, quice volver a entrar y ya no me permitió me dice que mi cuenta es invalida
  • Eliezer_M
  • Newbie
  • 392 Views
  • 2 replies
  • 0 likes
  • 392 Views
  • 2 replies
  • 0 likes

Superuser Contribution Vodafone + spotify

He recibido dos pagos del mismo mes, sobre la opción premiun por parte de spotify mediante mi proveedor de telefonia movil, he llamado para conocer el motivo y me han dicho que uno de esos pagos seria abonado pero que el pago del mes de noviembre ya ...

  • Newbie
  • He recibido dos pagos del mismo mes, sobre la opción premiun por parte de spotify mediante mi proveedor de telefonia movil, he llamado para conocer el motivo y me han dicho que uno de esos pagos seri...
  • Sophia
  • Roadie
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suscripcion

No me aparecen los recibos y ya he pagado, quiero darme de baja pero dice que tengo spotify gratis cuando en realidad gozo de los servicios de premium y pago

  • Newbie
  • No me aparecen los recibos y ya he pagado, quiero darme de baja pero dice que tengo spotify gratis cuando en realidad gozo de los servicios de premium y pago
  • Sophia
  • Roadie
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment page not working - Will lose my account tomorrow

Despite many efforts to update my payment details and country of residence, the Spotify payment page doesnt accept the changes. It just reloads to the standard payment page, without any message of error or problems with the payment. Its as if it simp...

  • Newbie
  • Despite many efforts to update my payment details and country of residence, the Spotify  payment page doesnt accept the changes. It just reloads to the standard payment page, without any message...
  • Sophia
  • Roadie
  • 149 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm premium but it shows like I'm free

Hello, from about 5 months I have activated a promotion of my telephone operator (Vodafone) and with it I have one year of free spotify PREMIUM, which I used until yesterday with no problems. today it says that I am in the FREE version .. I have alre...

  • Newbie
  • Hello, from about 5 months I have activated a promotion of my telephone operator (Vodafone) and with it I have one year of free spotify PREMIUM, which I used until yesterday with no problems. today i...
  • Sophia
  • Roadie
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Other users can´t find my user and follow me

I have the user kozter_sounds created in a Premium Family Plan, but when other users wants to find me, they cant, and just get the message "there is no results for the search" Please help me this user was created for my bussines and I need that peopl...

  • Newbie
  • I have the user kozter_sounds created in a Premium Family Plan, but when other users wants to find me, they cant, and just get the message "there is no results for the search"   Please help me...
  • Hubo
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
  • 157 Views
  • 1 replies
  • 0 likes

Change country

I created my account in Italy but now I live in Switzerland. I changed the country on my profile but still I cannot connect. What can I do? Thank you all

  • Newbie
  • I created my account in Italy but now I live in Switzerland.   I changed the country on my profile but still I cannot connect.   What can I do?   Thank you all
  • bruri
  • Newbie
  • 257 Views
  • 1 replies
  • 3 likes
  • Login
  • 257 Views
  • 1 replies
  • 3 likes

Superuser Contribution Unable to join Spotify Premium Family

Hi! My brother joined the Spotify Premium Family but whenever I click on the link or add the code to accept his invitation I get the following message:Sorry! We cannot join you to Premium for Family since you have subscribed to Spotify Premium from a...

  • Visitor
  • Hi!   My brother joined the Spotify Premium Family but whenever I click on the link or add the code to accept his invitation I get the following message: Sorry! We cannot join you to Premium ...
  • Sophia
  • Roadie
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charge to my cardCharge to my card

When I uploaded my card I said that you could not because of some problem in it that I still have spotify for free, but if I got notification of charge to my cell phone.

  • Casual Listener
  • When I uploaded my card I said that you could not because of some problem in it that I still have spotify for free, but if I got notification of charge to my cell phone.
  • Sophia
  • Roadie
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes