Not being able to login with correct email & password.

[Clouds3]

Plan

Free

Country

India

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I have correct info of my account. I've checked multiple times & made sure yet still I can't login.

[Joan]

Hi there @Clouds3,

Thanks for reaching out. 

Have you tried resetting the password using the email address on the account? If not, try doing so, the password might have been automatically reset for security reasons. If that also doesn't work, could you send us a screenshot of the exact error you see? That will help us find out exactly what's happening. As all posts on the Community are public, make sure no sensitive information is visible in the image.

Hope this helps.