Payment after cancelling Premium account

[JKoopman]

Hello,

The 29th of august I decided to cancel my Spotify Premium account because my girlfriend and I wanted to buy a Family Premium. I cancelled my Premium and Spotify turned instantly to the Free version. A few minutes later my girlfriend bought the Family Premium and invited me to join. It all went perfectly and Spotify turned back to the Premium version.

Now, 2 days later, I see that Spotify has charged me €9,99, the price for the Premium version. Normally you pay up front at Spotify, so I think this is a bit weird. Can I get my €9,99 back on my bankaccount some way?

Jochem

[JKoopman]

Anyone any idea?

[MaryS · Accepted solution]

Hello!

Thanks for your post 🙂

We've just replied to your email. Please check your inbox.

Let us know if you need anything else 🙂 We're happy to help!

[user-removed]

Estou sendo cobrada depois mesmo de terbcanceladoinh conta Premium, como faço para receber os débitos e para parar de ficar debitando do meu cartão.

[MaryS]

Hey @Kroll_gomes !

Thanks for your message, and I hope you don't mind my English reply 🙂

I understand that you've already cancelled your subscription, but you're still charged for Premium.

Could you confirm that this is the issue?

Hope to hear back from you soon!

[user-removed]

Prefiro que responda em inglês se possível. Olha minha conta não é Premium e todo mês esse um email dizendo que o pagamento foi efetuado, e qndo vem a fatura do cartão vem descontado o valor. Quero ser ressarcida pq estou pagando por algo que não estou usando.