Premium Family - Wrong assumption of different country

[needhelp2016]

Hi there, I am currently in the same room with my husband, same ISP/ mobile provider, address, both sites show Spotify Germany. I just sent my husband my premium family subscription and there is the error message 'doesn't work because you are not in the same country'. What can I do? Help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[KatesHere]

Hey there @needhelp2016, welcome to the community!

That's very odd. I'd suggest you  get in touch with a member of the Spotify staff so that they can take a look backstage 🙂 To do that, you can send them a tweet or DM to their twitter @SpotifyCares or by using the contact form. Keep in mind that if you use the form, you'll get an automated reply directing you back to the help pages that you will need to reply to, even if it's a no-reply!

Support is usually very fast in getting back, within 24-48 hours.


Hope this helped you!

K