Wrong username on spotify.com - correct on support.spotify.com

[user-removed]

I registered my account using facebook.
Right away I get that strange username "21ereovjc7aaiv652adzfmw7a" , So when I proceed to Spotify support page to remove this frankenstein and try to create a new one, guess what... I have the correct name displayed on the spotify support page, so it suggests me to remove my account with the correct name...
What's going on???? How's that even possible?????

[iamandyhill]

Hey @user-removed

The username that's generated when you login with a facebook is created as a string of charachters like in your screen shot. The Spotify Community forum allows you to pick your own username.

When you login with Facebook it should automtically populate your username with your real name but if you'd like a specific username set you can create a non-Facebook account and request to migrate playlist and friends over to that new one once it's set up.

Hope this helps!

Andy

[user-removed]

I don't have any problems with spotify community but spotify support and main site.
But if I delete this account, will my fb email be available for new account registration?

[iamandyhill · Accepted solution]

Hey @user-removed

Check out this support topic and it'll go through how to set up an account without Facebook: 

https://support.spotify.com/account_payment_help/account_settings/i-want-to-use-spotify-without-face...

You can then contact support so they can help you transfer all your stuff to a non-Facebook Spotify account that uses a username and password to login. You will be able to pick your own username that isn't a bunch of random numbers. You will need to create a new Spotify account that uses a username, and include that username with the description of your problem when you are contacting support.

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

Hope this helps!

Andy

[user-removed]

Thanks,
But how can I register a new account using my email if it's already associated with my previous account?
Will I be able to use it if I delete my previous (created with facebook) account?

[iamandyhill]

No probs,

You'd have to contact support to ask them to clear off the email address to use again. As it's gmail.com you could always use googlemail.com as I understand they go to the same inbox.

However, if you do go down the delete route you can contact support using this link:

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

Hope this helps!

Andy

[Toh01]

My account is not connected to Facebook and any time I reset my password and try to login it says my details are incorrect despite the fact that I know it is correct. On the web browser it log me in but on the app it does not this is really frustrating. HELP!