Can't add local files to a playlist on my iphone

[amdaquino]

I can´t add one specific mp3 local file in my android phone to any playlist.  The three dots button only shows a menu with one only option to check the music as favorite. 

My phone is a Motorola Edge 30. Spotify app is at version 8.8.36.522

What can do make this work?

[AlejaR · Accepted solution]

Hey @amdaquino,

Thanks for posting in the Community and welcome.

We hope you don't mind us moving your post out of the iOS board, as it fits better here in this Android board.

That being said, we'd suggest reinstalling the app on the affected device to see if you notice any difference. By doing that, the app can be up-to-date, and you can make sure the cache is not leading to this inconvenience. You can see the steps for a clean reinstall here.

If the above doesn't do the trick, we'd like to gather some additional info. Just to confirm, is the local file you're referring to grayed out? Can you play the local file but not add it to a playlist?

Lastly, would you mind sending us a screenshot of the menu you kindly mentioned? That way, we can better visualize what's happening on your side.

Keep us in the loop!