Please read: Missing playlists/Premium disappeared

[user-removed]

I'm still having issues with this....can someone please fix my friggin account? I'm still being charged the monthly fee

[user-removed]

Thank you Peter. 

[lginoux]

Hi,

It seems, I havethe same problem: no more playlists, seeing a free account on the application while my bank account is still charged.

I tried the solution described here without success, as I can't remember my spotify username nor password. When I try recevoering password, It says "use your facebook account". So when I log back in with my Fb account, I see the new empty spotify account.

I already reported the issue 5 days ago but still didn't receive any response from your support team. (my reference is ref:_00DD0pxIW._500D0bz7Id:ref) 

Can you please have a look?

I am not sure if my username is "lginoux" or "lo knackie", but If you need more info about my profile, like my billinbg bank account, I could give you that in a mail or private message.

thank you

[user-removed]

Im having the exact same problem since changing my facebook password.

i got a reply from someone this morning and now complete silence.

its really frustrating since i use the service all day everyday.

it seems to be quiet a common problem.

can someone resolve this as soon as possible?

thank you 

[Resolution]

my playlists didappeared from one second to another. At first I couldn't log in but when  I did again , it was swept completely clean off all my play lists.