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Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
87451 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
675361 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
752074 Views
18 replies
29 likes
I’m a Premium subscriber for more than a year, and I’ve been using Spotify daily since 2021. My account region is Armenia.But when I try to open Wrapped, I get the message that I “didn’t listen enough this year”, which is absolutely not true — I list...
I’m a Premium subscriber for more than a year, and I’ve been using Spotify daily since 2021. My account region is Armenia. But when I try to open Wrapped, I get the message that I “didn’t li...
1 Views
0 replies
0 likes
Damn it! I had this post setup, not realizing that I wasn't logged in to this community. After I logged in, the site lost my original post, leaving me to retype it. Already the site is giving me trouble; and I have not had my account started for too ...
Damn it! I had this post setup, not realizing that I wasn't logged in to this community. After I logged in, the site lost my original post, leaving me to retype it. Already the site...
Spotify Star
47 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceNvidia Shield / Onn 4k Pro My Question or IssueI have an account set up on my family plan for my daughter to listen to music on our Nvidia Shield (which is an Android TV device). I set this account up a year ago and don't re...
Plan Premium Country US Device Nvidia Shield / Onn 4k Pro My Question or Issue I have an account set up on my family plan for my daughter to listen to music on our Nvidia Shield (which...
Spotify Star
65 Views
1 replies
0 likes
Hi,I created my Spotify account using my old mobile number. Now I want to update it to my new number.But in my account settings, there is no option anywhere to change or update the phone number.This is not only for me it seems Spotify does not provid...
Hi, I created my Spotify account using my old mobile number. Now I want to update it to my new number. But in my account settings, there is no option anywhere to change or update the phone number. ...
Moderator
54 Views
1 replies
0 likes
I keep recieving emails every now and then with one time codes to login without password, but the thing is: I don't have an account linked to that email.When I try to login myself to see if someone created an account using my email by mistake the web...
I keep recieving emails every now and then with one time codes to login without password, but the thing is: I don't have an account linked to that email. When I try to login myself to see if someone...
Moderator
55 Views
1 replies
0 likes
PlanFree/PremiumCountryNew Zealand DeviceIPhone 12 My Question or IssueOne day I tried to log into my Spotify account which was on a family plan, and could not even when I entered the email and password I thought it had. This is utterly stupid. I hav...
Plan Free/Premium Country New Zealand Device IPhone 12 My Question or Issue One day I tried to log into my Spotify account which was on a family plan, and could not even when I ent...
Spotify Star
86 Views
1 replies
0 likes
I can only join a family plan once every 12 months. How do i find my account anniversary date?
I can only join a family plan once every 12 months. How do i find my account anniversary date?
Spotify Star
67 Views
1 replies
0 likes
PlanPremiumCountry Devicephone and desktopOperating SystemAndroid, web player My Question or Issuei'm trying to login with my email to a new device. i don't remember setting a password and used code or link sent to my email to login. now when i try t...
Plan Premium Country Device phone and desktop Operating System Android, web player My Question or Issue i'm trying to login with my email to a new device. i don't remember set...
Moderator
98 Views
3 replies
1 likes
Plan Family Premium Country UK Device Windows PC Operating System Windows 10 My Question or Issue For my family plan, the account screen now shows an inflated £21.99 for the next payment on [removed by Mod]. When I click on "Your plan", the "Manage S...
Plan Family Premium Country UK Device Windows PC Operating System Windows 10 My Question or Issue For my family plan, the account screen now shows an inflated £21.99 for th...
Casual Listener
83 Views
1 replies
0 likes
PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have no longer access to my email address. I only have access to my Spotify account via my email...
Plan Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have no lo...
Spotify Star
87 Views
1 replies
0 likes
My Question or Issue Hi, Apologies if this is the wrong place to be posting this, but I can't seem to contact the powers that be at Spotify, which is beyond frustrating. My sister, who is deceased had a podcast hosted by Spotify. I would really like ...
My Question or Issue Hi, Apologies if this is the wrong place to be posting this, but I can't seem to contact the powers that be at Spotify, which is beyond frustrat...
Spotify Star
87 Views
1 replies
0 likes
I have an old spotify account that I signed up for with my gmail address. I cannot log in using google with that same gmail address and there is no option to link them. I would prefer to be able to log in with google rather than have to provide a pas...
I have an old spotify account that I signed up for with my gmail address. I cannot log in using google with that same gmail address and there is no option to link them. I would prefer to ...
93 Views
0 replies
0 likes
64NHUL
64NHUL
Moderator
97 Views
1 replies
0 likes
PlanFree/PremiumCountryAnguillaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei am trying purchase a premium, but my country Anguilla is not listed.
Plan Free/Premium Country Anguilla Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i am ...
Moderator
247 Views
3 replies
0 likes
I lent my account to a friend, and we stopped talking, but she keeps logging into my account. I changed the password and even tried closing all devices, but she's still logging in. What can I do? Le presté mi cuenta a una amiga y dejamos de hablar, p...
I lent my account to a friend, and we stopped talking, but she keeps logging into my account. I changed the password and even tried closing all devices, but she's still logging in. What can I do? &n...
Moderator
131 Views
1 replies
0 likes
PlanPremium FamilyCountrySwitzerland My Question or IssueI am a member of a premium family account but since I am moving out I want to change to a new premium family account. How can I do this?
Plan Premium Family Country Switzerland My Question or Issue I am a member of a premium family account but since I am moving out I want to change to a new premium family account. How can...
Spotify Star
105 Views
1 replies
0 likes
PlanFree/PremiumCountryiPad My Question or IssueWhen I try and amend or change my password you always ask for my current password to effect any changesi do not have my current password so cannot progress any further. My only option is to cancel subsc...
Plan Free/Premium Country iPad My Question or Issue When I try and amend or change my password you always ask for my current password to effect any changes i do not have my curr...
Moderator
193 Views
1 replies
0 likes
PlanFree/PremiumCountryNetherlandsDeviceSamsung S24Operating SystemAndroid My Question or IssueI had a premium account through a telecom provider. I couldn't change the subscription to a basic account on this account, even though I had a premium acco...
Plan Free/Premium Country Netherlands Device Samsung S24 Operating System Android My Question or Issue I had a premium account through a telecom provider. I couldn't change the...
Moderator
535 Views
1 replies
0 likes
PlanFreeCountryIndia, but it doesn't matter.DeviceGoogle home mini Operating SystemAndroid My Question or Issuehttps://community.spotify.com/t5/Other-Podcasts-Partners-etc/GOOGLE-HOME-PLAYS-THE-WRONG-SONG-Song-Radio-AND-SPOTIFY-IS/m-p/4683337Same as ...
Plan Free Country India, but it doesn't matter. Device Google home mini Operating System Android My Question or Issue https://community.spotify.com/t5/Other-Podcasts-Partners-e...
Moderator
210 Views
1 replies
0 likes
PlanPremiumCountryIrelandDeviceAndroid - GalaxyMy Question or Issue15 hours audiobook time is included in my premium plan. However, in the current billing cycle I listened to 3 hours but my account is showing all 15 hours used. This has also happened...
Plan Premium Country Ireland Device Android - Galaxy My Question or Issue 15 hours audiobook time is included in my premium plan. However, in the current billing cycle I listened to 3 hours bu...
Moderator
237 Views
1 replies
1 likes
