My partner cannot join Duo

[Federica-2124]

Plan

Duo

Country

U.K.

Device

iPhone 13 mini / Google pixel 7

Operating System

iOS 17 / Android

Hello,

I sent an invite to my partner who lives with me, he can accept but doesn’t get the address verification step, and he gets a message saying he cannot join the plan. How can we solve this?

thanks 

Federica 

[Maxim]

Hey @Federica-2124,

Thanks for reaching out.

Please share the exact error message he's seeing 🙂

[Federica-2124]

Hi Maxim! 
the message says:

You can't join this plan

We couldn't confirm that you live with the plan manager for this Premium plan. You can join someone else's plan again in 12 months.

Or find another Premium plan that's right for you.

[Maxim · Accepted solution]

Hey @Federica-2124,

Thanks for sharing the error message 🙂

Please tell him to reach out to Support so that they can take a look at his account and see if there's anything that can be done about it: https://www.spotify.com/about-us/contact/.

I hope this helps!