Spotify app locking up

[Danadeedub]

Every time the Progressive commercial comes up on the spotify app, it won't play and just sits there, locking up my device.  I have deleted the app twice now with same results!

[jeremygoh · Accepted solution]

@Danadeedub


Pertaining your issue, that seems like it shouldn't happen given what you’ve described (I've tried on my end and it works perfectly fine), I guess your music cache is corrupted, kindly do a clean reinstallation following the steps below:

Click into your Spotify App -> Logout from Spotify (Spotify app Settings -> Logout) -> [If you are on premium and have songs that are on available offline, click here: https://www.spotify.com/sg-en/account/offline-devices/ and remove all devices -> Go to iPhone Settings, General, Usage and Delete the app -> Go to App Store and download the Spotify app again.

Also clear off Safari’s Cache under iPhone/iPad Settings > Safari and Clear all of the caches.

[Danadeedub · Accepted solution]

Thank you so much! I did what u suggested and it worked!