6 month free premium with sprint framily plan

[eddiereyes891]

I have tried to sign up for my free 6 month trial of spotify premium but the keep sending me messages about my credit card payment not going through please help i have sent three emails and gone on the help swction but nothing has the right answer it would be nice to be able to speak with someone

[Taylor]

Hi, and welcome to the community!

Did you submit this form?

If so, make sure to reply to the automated reply (even though it's from a no reply) and the staff will get back to you.

Anthony 🙂

[Peter__]

Did you follow the steps on the help page including cancelling your current premium?

https://support.spotify.com/us/learn-more/faq/#!/article/sprint-framily-plan