Account in Canada trough sneak preview doesn't work

[kkspike]

Hi,

this is what I wrote to the support team but I got an email telling me to ask here...

a couple of weeks ago, I created an account trough a code I got for Canadian listeners (it was a sneak preview thing). I was very happy to finally be able to use Spotify in Canada. However, when I created my account, my country was set to USA. At first, I thought it was normal (since it was a preview for Canada) and I didn't make much of it.

Now I can't use Spotify on my desktop or mobile devices. I get the message that I can't use Spotify abroad for more than 14 days. I asked my friend (who also got a code a couple of weeks ago) if his country was USA or Canada. Turns out he has Canada. I tried to change country but the option is locked up.

Is there something I can do to fix the issue?

Thanks!

[Josh]

Hello!

When you received an automated reply, did you reply directly to that? 

[Peter__]

Spotify support will be able to make the change manually for you. Quickest way to get in touch is normally via Twitter: @SpotifyCares.

[kkspike]

Well, no, the reply address was no-reply@spotify.com so I figured it would do nothing. I was surprised to see that all they did was to tell me to ask in the forums. That wasn't very helpful.

[kkspike]

I'll try the twitter route, then, thanks Peter.