Account

[kaite_l]

I have premium, but it won't let me listen to music without my data on or using wifi....

[loribritton]

I accidentally clicked on the trial  button and I DO NOT want this.  I'm pretty ticked that their directions are a lie and I cannot cancel my subscription anywhere.  I guess I'll have to go to other measures if no one can tell me how to contact them or cancel.

[osornios]

Hey @kaite_l,

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

[osornios · Accepted solution]

Hey @loribritton,

Did you input any payment details? Without any payment details, no charges can be made. Once the trial ends, you account will revert back to Free as it was before. If you're an iPhone user, you do need to check your iTunes subscriptions for Auto Renewals and turn it off for Spotify.

Here are Apple's instructions on how to do it:

https://support.apple.com/en-us/HT202039

Hope it helps. 🙂

[loribritton]

Thank you so much!!  I have payment info set to NONE.  If it will just revert to free after the trial, that's what I wanted to know.  Thanks for your help.

[osornios]

You're welcome. Glad I was able to help. 🙂