Hi, I have been an on and off premium account customer and everything always worked fine but now there has happened something strange. I have an unwanted premium account since November 12th (I noticed it this morning though) altough I stopped renewing my subscription since August. In the "My Subscription" section it says I will be charged when I don't delete my subscripton but the thing is that it wont let me just cancel my subscription. So please don't charge me for something I did not purchase and please delete my premium account until I want to renew it. Like I said - it wont let me cancel the subscription myself for some reason.
Thanks for your help
Pat from Germany
Solved! Go to Solution.
Hey! Welcome to the community :)
You should be able to cancel your subscription from this page.
If you can't get it to cancel, then you will need to get in touch with the customer services team using the online contact form and they will be able to assist you directly.
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