Can't log on with spotify with Facebook

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Can't log on with spotify with Facebook

MPEE
Casual Listener

Hi,

My phone recently got reset.
So i had to download spotify again. The only problem is, when I try to log in through facebook like always, it comes with an error message every time. Had no problems before the resetting.
I have a premium membership.

Error message: A facebook error has occurred: session:
                          An attempt was made to open a session that has a pending request.

2 ACCEPTED SOLUTIONS

Accepted Solutions
Solution! 2 people liked this

Re: Can't log on with spotify with Facebook

Richard
Roadie
Hey there, just checking in to see if you're still having this issue.

If so, you can also try disconnecting and reconnecting your account from FB.

If that doesn't work, please let us know what device you're using the app on.

Thanks!
Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips
Solution! 1 person liked this

Re: Can't log on with spotify with Facebook

dotproduct_97
Newbie

Windows 10 Users:

Make sure your browser (default browser preferably) is logged into facebook.

Close the app, then reopen it by clicking on the icon then selecting "Run as Administrator".

The app will open as usual, then just click on "Log in with Facebook".

Hopefully this helps :)

Apologies to iOs users :(

14 Replies

Re: Can't log on with spotify with Facebook

Peter
Community Legend
Do you have login verification turned on on Facebook? Is your Facebook app up to date on your device?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Solution! 2 people liked this

Re: Can't log on with spotify with Facebook

Richard
Roadie
Hey there, just checking in to see if you're still having this issue.

If so, you can also try disconnecting and reconnecting your account from FB.

If that doesn't work, please let us know what device you're using the app on.

Thanks!
Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

Re: Can't log on with spotify with Facebook

MPEE
Casual Listener

I ended up reinstalling spotify on both my phone and computer.
Changed password on facebook and reinstalled that on my phone as well...

Then after two tries and a lot of patience it started working again :)

So finally I can listen to music again while training :D

Re: Can't log on with spotify with Facebook

Peter
Community Legend
@MPEE - Thanks for letting us know! If you have any more issues just shout! ;)

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Can't log on with spotify with Facebook

theaguldahl
Newbie

Hi! I can't figure out how to disconnect and then reconnect my app to FB. I get the same error-message as I try to log in on my HTC one. It works on my mac. 

1 person liked this

Re: Can't log on with spotify with Facebook

Joe
Community Legend

If you normally log in with facebook it's probably just a case of making sure you have the latest facebook app installed on your android. Check that you can log into facebook using it then spotify should log in fine from the blue "log in with facebook" button'

3 people liked this

Re: Can't log on with spotify with Facebook

jessicaspurling
Newbie

This was very helpful, thanks.

 

I needed to:

 

1) Update the facebook app, make sure I was logged in

2) Uninstall the Spotify app

3) Install the Spotify app

4) choose login with facebook

 

then it finally worked.

Just updating the facebook app wasn't enough for me. I did try the login after the facebook app update, and it still failed. but after reinstalling spotify, then it worked.

 

 

Re: Can't log on with spotify with Facebook

kubroju
Newbie
Hi, I can not log in using facebook both via my smartphone and PC? any reason why?

Re: Can't log on with spotify with Facebook

Rock Star 24
Rock Star 24

Hey @kubroju

 

 

This issue has been fixed. Thank you for your patience while this was being fixed.

 

Enjoy the music!

 

https://twitter.com/SpotifyStatus/status/716173997550018560

MattSudaRock Star 24
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