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Cannot cancel my subscription

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Cannot cancel my subscription

I cannot cancel my subscription. When I go to My Account, Subscription there are not options to cancel.Help

 

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Marked as solution

It looks like you have a prepaid account. There is no need to cancel this, it will automatically cancel itself on 3/6/17.

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There should be an option under account called subscription. Head over to that, click on it, and press cancel. Follow the steps to successfully cancel your premium subscription.

I tried to many times, and once I select Subscription on the left here what screen comes next ...


Can you attach a screenshot of your screen after pressing on "subscription"? 

here is the screenshot

Where is it? Make sure you attach it to the forum post.

Capture12.JPG

Marked as solution

It looks like you have a prepaid account. There is no need to cancel this, it will automatically cancel itself on 3/6/17.

Was this premium redeemed from a gift card or code?

Hmm, I will see then, it was charging my card $9.99 every months since July, after Free Trial Expired. Thank you very much for clarifying that.

It was a Free Trial, after 30 days the pmt is $9.99 and it has been charging card $9.99 since July. 

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