Cant access my premium account

[Hubo]

Hey @Charlip! Thanks for reaching out!

That's not cool! Could you tell me a bit more about what's happening? Like, do you see any error messages or something like that? Let me know.

Take care! 🙂

[Charlip]

Hi
I bought a new phone recently and had backed up icloud. When I went into my Spotify app all the music was different - not my choice - and my playlists had gone. Also I pay for Premium but it kept asking me to accept free.
Charli

[Hubo]

Hey @Charlip!

That's not right! Alright, could you try to log out and log back in for me? Let me know how that goes.

Take care! 🙂

[Charlip]

Got it resolved thanks

[Charlip]

Hi Huib

I'm not so good at this stuff - think I have confused things by having 2 email addresses by mistake and can't log on to either of them. Have had spotify 2 years and don't want to lose playlists. How can I change all details to ensure I keep premium account that I pay for? 

[Hubo]

Hey @Charlip!

No worries, it sounds like you might have two accounts. Could you head to this article and follow the steps? Let me know how you get on! 🙂

Have a great day!