Cant find my account with premium trial set up

[katharinefahey]

I lost my phone with premium spotify set up - now I can find/remember the account - I have 3 other accounts all with free spotify.  Need to find my other account to cancel the subscription.  Please help I cant get any contact for Spotify

[osornios]

Hey @katharinefahey,

If you contact support from your account, the support reply may probably go to the wrong email (4 accounts means 4 different emails).

Log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will be happy to locate your actual Premium account with your payment info.

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

You should get a reply within 24-48 hours. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated reply email telling you to check the help section or the Community, you need to reply directly to support@spotify.com