When upgrading to Family Premium I put in the wrong home address for my family to fill out, and now I can not find where I can change it to the correct one. How can i fix this? 🙂 Grateful for any help!
Pretty bad decisions you guys are making. I switched from Deezer (which I get for free from my carrier and does not count against my data plan) specifically because of a project I was working on and grew fond of Spotify because of UI and music recommendations. My sister offered to invite me to her family plan, which she shares with my mother. I live two blocks away and have a different ISP, so I guess to your eyes I'm just not family cause I have a different IP?
So let me give you guys a tip: family members do not always live under the same roof. I thought you Swedes were more progressive on that issue.
For all you customers who have had enough: http://soundiiz.com does the exporting job quite well. No need to be forever chained to a service because of your library. 🙂
I know it’s annoying to have to talk to a person and it’s dumb that you can’t verify your address by yourself.... but if you just chat with their customer service they’ll tell you what address you gave them.
It's been 1.5 years and no one got a solid solution still. You guys at support and dev. team also are really null. Copying the same answer over and over, I wonder what the heck you idiots think you re doing. This level of ignorance... I don't know who is behind this idiotic behaviours but you should be ashamed and close that **bleep**ing entire company.
This whole thing is a cruel joke, a blatant taunt meant to intentionally mock any customer.
I can't change or even view my data.
That's not only an absolutely braindead idea. To put it simply: That's definitely not legal in Europe.
My family, which keeps entering the same address as I guess I have entered (probably have a typo in it), keeps being locked out of the premium family membership. After being kicked out a month ago, when I added my brother, who finally got a Spotify account, and suddenly had to provide an address. After two years or so of no problems at all. (And no need to provide an address!)
Also this ignorant and purely stupid system claims that a family always has the same address. Like... no child moved out... ever. If my brother was living in his own apartment, he'd obviously stop being part of my family instantaneously.
Sorry (not really), but how f*cked in the head do you need to be to create a concept like this? I can't find words to describe this idiocy.
This address thing is one of the most stupid decisions ever. Shame on you Spotify.
Even if there are people using this family plan on different locations, eventually most of these members will open their own premium accounts. It's a win-win situation, but some "genius" manager is a big moron.
Wake up or you loose long term paying customers and your so far best promoters.
1) SPOTIFY LEGALLY BREACHED THE CONTRACT. Because I certainly have my family living on same address, which I can prove. And Spotify stopped providing the service that I pay for. So I expect FULL REFUND for the last 2 months.
2) SPOTIFY can solve this very easily - just allow the customer to display his/her address. If requested by the customer, then SPOTIFY IS OBLIGED by the existing personal data protection regulations to provide ALL PERSONAL INFORMATION it stores about that person. The address enterred is such type of information without any doubt.
3) COMMUNICATE - people ask Spotify for several months WHEN and HOW you fix this. Your many months statement "it is not possible at the moment" is NO MORE ACCEPTABLE. All our families are involved and our kids - YOUR POTENTIAL FUTURE CUSTOMERS - are getiing extremely upset with not working service, not able to play their songs in their lists. No need to explain why they START HATING SPOTIFY - and I guess at some moment they'll never come back.
So, dear Spotify, please ACT QUICKLY. You have to: 1] inform us WHEN and HOW you remove or fix the non working address check you have implemented.
2) email to all paying customers going through this hassle the addresses you have stored in your systems and that will work.
This is the worst system to have ever been placed on an app when trying to sign in, first they offer the super easy options to sign in then after having a +4 years account I need to cancel it and create a new one because your idiotic product manager hasn't been able to think of a solution? PEOPLE CHANGE ADDRESSES, you morons!!!!