Change my home address

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Change my home address

Maandiieee
Casual Listener

When upgrading to Family Premium I put in the wrong home address for my family to fill out, and now I can not find where I can change it to the correct one. How can i fix this? :) Grateful for any help!

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Solution! 4 people liked this

Re: Change my home address

Astame
Community Legend

Hi there,

 

Thanks for getting in touch about this on the Community.

 

Right now, it’s not possible to change the address registered on an existing Premium for Family plan.


You need to create a new account (ensuring that you cancel the plan on your old account beforehand, and sign out everywhere) and then subscribe to Premium for Family on that new account.

 

Hope this helps!

61 Replies

Re: Change my home address

Astame
Community Legend

hello @Maandiieee

 

You can change your Spotify account details in the link below:

 

https://www.spotify.com/account/profile/

 

Problem solved? Please "Accept as solution"

2 people liked this

Re: Change my home address

Maandiieee
Casual Listener

Hi!

 

Thank you for your answer. But this does not solve my problem. 

I need to change the home address I filled in when upgrading to a family premium account. I can not find this page anywhere, which disturbes me a lot.

 

I will try to continue to look for a solution!

Solution! 4 people liked this

Re: Change my home address

Astame
Community Legend

Hi there,

 

Thanks for getting in touch about this on the Community.

 

Right now, it’s not possible to change the address registered on an existing Premium for Family plan.


You need to create a new account (ensuring that you cancel the plan on your old account beforehand, and sign out everywhere) and then subscribe to Premium for Family on that new account.

 

Hope this helps!

106 people liked this

Re: Change my home address

markeby
Casual Listener

This is not an acceptable solution.  There needs to be a machanisim to change you address.  This is the only service I have ever seen (and I belong to a lot) that does not have a place to change ALL OF YOUR INFORMATION ON YOUR ACCOUNT.  This is wrong and spotify needs to correct this.

Re: Change my home address

Astame
Community Legend

Hi there @markeby

 

You can submit an idea on the spotify community just click the link below:

 

https://community.spotify.com/t5/Ideas/ct-p/newideas

 

It helps to improve the experience of spotify and for you as a customer. 

 

Just ask me if you have more questions. 

47 people liked this

Re: Change my home address

markeby
Casual Listener

This isn't a community issue.  This is a spotify administration issue.

22 people liked this

Re: Change my home address

DjDannyDarko
Casual Listener

This is a ridiculous thing.  When you first sign up for a family account, then click to add your first person, it asks you for your info. Why in the world would I assume it was asking for MY info and not the info of the person I'm adding. 

 

Now I want to give this to my brother and girlfriend, and I can't without it looking like it's coming from my girlfriend, since she was the first one I was adding. I need this changed right away in order to proceed with the gifting, and you're telling me I have to wait for support to do it? WHY?!?!?!

 

Merry Christmas, I guess.

4 people liked this

Re: Change my home address

bernalfr
Casual Listener

I have the same issue and i still not getting answer from spotify customer service.

 

 

2 people liked this

Re: Change my home address

Astame
Community Legend

@bernalfr

 

Try to do the process again and add all the usernames. 

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