Charged twice with no response

[destinib07]

Hi guys,

A credit card account that I removed months ago is still being charged. I've submitted a contact form multiple times, but have not heard back. Can I connect with someone to review this matter further?

Thank you,

D

[kbrooksc]

Hi @destinib07!

They can be reached through their Twitter Handle @SpotifyCares, Facebook Page Spotify Cares, or through the online contact form. I personally prefer the Twitter contact as it's a fast reply.

If you submit the contact form instead of the Twitter or Facebook Message, make sure to check your inbox and junk folder for an email from Spotify.

[destinib07]

Hi there,

I appreciate the information, but I do not use Twitter or Facebook and have submitted four contact forms with no response. My bank is now involved, and I am seeking a solution as soon as possible. I cannot find any reason why I would be charged twice except a glitch in the card processing system that has somehow captured both CCs, but am open to hearing what the reason could be should one exist. I simply cannot get support.

Are you able to assist further?

Thank you,

D