Disconnecting Facebook from Spotify

[CF8091]

Hi All, 

Recently, my Spotify account has started displaying the profile picture I use on my Facebook account as my Spotify user picture, and updated my Spotify username to that of my Facebook account. 

I have not recently given Spotify access to Facebook or vice versa. I can confirm that I last disconnected Facebook from Spotify on 23 March 2018, so I am perplexed as to why Spotify has suddenly gained access to my Facebook profile. 

I followed the steps to attempt to disconnect them again, however I do not have a "Social" section under "Settings". The help page claims that this means I signed up using my Facebook account, however this is not true; I deliberately keep accounts separate and know that I definitely did not use Facebook to sign up. In fact, I use two different email addresses: one for Facebook and one for Spotify, so it's not even possible that they have been linked through the email address. 

It is worrisome from a privacy point of view that Spotify have still managed to obtain access to my photo, real name and potentially more data linked to a separate platform. 

Has anyone had any experience with this before? At this stage, I am unwilling to close my Spotify account and start again because I most definitely did not use Facebook to sign up to begin with - what is to guarantee that it won't happen again if I close the account and re-open it?

[CF8091]

I also reached out to Spotify itself and requested that they remove any Facebook data for me. Below is their response. 

It's worth noting that:

• they have confirmed that my account was Spotify-created, not Facebook-created;
• they don't know how the two platforms were connected.

Hi there,

Thanks for getting in touch. Don't worry we'd be happy to help get your Facebook profile from your account.

Upon investigating, we can see your account was a Spotify created account and that your Facebook profile is connected to your account. We'd like to inform you that it’s not possible for us to determine how your Facebook profile was attached to your account. We also don't have the means of linking your Facebook profile to your account on our end.

Don't worry, we've gone ahead and disconnected your account from your Facebook profile.
On another note, Spotify needs to process some personal data in order to provide you with the Spotify service. Therefore, to permanently delete all personal data we retain about you, we need to close your account. 

Note: When we close your account, we will delete or anonymize your personal data so that it no longer identifies you, except for data we are legally allowed or required to maintain, such as for tax and accounting purposes, unresolved disputes, and security or fraud prevention.

Once we close your account, you won’t have access to any of the following: 

• Your username (it can’t be used with Spotify again).
• Your playlists, followers, and everything saved in Your Library.

You can restrict certain data categories without closing your account. For more info about your data rights, and the privacy settings available to you, check out data rights and privacy settings.

If you’re happy to proceed with closing your account, please provide any one of the following details for a quick security check:

• PayPal Invoice ID: It usually starts with "P0" followed by a series of numbers and/or letters (i.e. P01X2X3X4X)
• The earliest Spotify payment receipt you have available (you can find this on your account page)
• A screenshot of a Spotify payment on your bank PayPal statement
  Note: Make sure the screenshot does not show your full credit card number, expiration date, or 3-digit code.

Don’t forget that all the accounts on your Premium for Family plan will revert to the Free service. You might want to give all the members in question a heads up.

Let us know if there is anything else we can help you with.

Take care,

Eloise

Spotify Customer Support

[Peter]

Hey @CF8091.

Just wanted to check in and see how things were going 🙂

It seems like our Customer Support team are dealing with your request already, but if you happen to have any other questions, don't hesitate to ask us - we'll be right here.

Take care!