Help Wizard

Step 1


Everything disappeared

Everything disappeared

So here's the deal.

I deleted the app from my phone accidentally (Samsung galaxy grand neo plus) and when I logged in again all my songs had disappeared.No playlists,no daily mixes,the library was empty.Please help I don't know what to do now.My email is *snip*


1 Reply

Hi @dxl2ts-_ro408, thanks for coming to the Spotify Community.

Not to worry, your Spotify playlists haven’t disappeared—it sounds like you’ve accidentally created a second account and signed into that one instead. I recommend checking out the FAQ page ”Can I create multiple accounts?” here. There you can determine if you have a second account, and what steps to take next.

Thanks and please me know if you have any other questions!

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