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Hi @mhutchz,
We (Michael and I) would love to fix this for you, however we are not working for Spotify. We only have permissions to push it to the right guys.
We have escalated this to the staff, they will pick it up and take the neccesary actions to fix this for you. I can't give you an exact date as I can't check internally. Please keep an eye on your inbox and this thread.
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Hi @Robgraves3,
You should get in touch with the spotify support team by using the online contact form or by tweeting @SpotifyCares on twitter.
If you get an auto reply back directing you to the help pages, just reply directly to that email (even if its from no-reply) and one of the employees will get back to you as soon as possible.
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Hi there,
Welcome at the Spotify Community!
I'm sorry to hear you're having trouble with redeeming of your gift card.
When you contacted Spotify, you got an automated reply (the mail which redirects you to the community). Have you replied to it (even when it says 'no reply')? If not, please reply to that email so a Spotify employee can get back to you as soon as possible.
If you did reply to that email, or if it has been 48 hours since your reply, please let me know your case ID if you still didn't get any answer.
I've escalated this message. A Spotify employee should get back to you soon.
Hi @mhutchz,
We (Michael and I) would love to fix this for you, however we are not working for Spotify. We only have permissions to push it to the right guys.
We have escalated this to the staff, they will pick it up and take the neccesary actions to fix this for you. I can't give you an exact date as I can't check internally. Please keep an eye on your inbox and this thread.
Did I help? Please add a like!
Did I solve your issue? Please accept as the solution!
Hi @Robgraves3,
You should get in touch with the spotify support team by using the online contact form or by tweeting @SpotifyCares on twitter.
If you get an auto reply back directing you to the help pages, just reply directly to that email (even if its from no-reply) and one of the employees will get back to you as soon as possible.
Did I help? Please add a like!
Did I solve your issue? Please accept as the solution!
Good luck. Their customer service seems out of touch with reality. First off it's terrible that you can only communicate via e-mail. It's the most ineffecient way to get something done. It benefits them and their probably outsourced support team rather than benefiting the customer.
However - I am in the same boat. I'm hoping I can find my receipt... bought the gift card at Wal-Mart while on vacation. They act like they can do nothing about it.
HERE's the real kicker. The CS Rep actually tells me EVEN if the card worked it would do me no good because I have a family account and you can't apply a gift card to a family account??!?!?! That's the dumbest thing I've ever heard. That's like McDonalds saying you're buying a value meal so cash only no gift cards with this 'special'. The card should be worth the value. The only way to use it would be to just create another account I don't need? How dumb.
Spotify should get their act together. I have a business and would never treat customers this way.
Actually @songofthesouth when you register at Spotify you agree with its legal terms that can be found here: https://www.spotify.com/us/legal/end-user-agreement/ and you can actually see that there are some offers that does not apply with giftcards, such as the Family subscription which is only available with card.