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Got new phone, same number, doesnt allow sign in

Got new phone, same number, doesnt allow sign in

I switched to a new phone but when I try to upgrade to premium through fido it does not allow me to do so with my old account becausd it says this account already belongs to a different phone number. But I am using the same phone number and sim as before
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1 Reply

Hey @user-removed,

 

I'd recommend getting in touch with Spotify Support so that they can check out your account, and also Fido to ensure everything’s up and running smoothly from their end.

 

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/SpotifyCares

 

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

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