Hacked premium account

[Jaogobi]

Hello.

My premium account has been hacked, and also my e-mail. Which means I can't recieve a new password. I did fill a contact form (Case # 00721041), but no answer yet (did it yesterday). I need to either get a new password and change my e-mail, or just remove my account completely (and cancel subscription).

I am not comfortable with the situation and I hope you can help me.

/Johan

[Peter__]

Hey 🙂 

Just to be on the safe side, can you reply to the automated email with the case number in it (ignore its from no-reply)? That will ensure your case reaches an advisor who can assist you as soon as possible 😉 

Peter

[Jaogobi]

Thanks for quick answer! I have now responded to the automated message.

[Peter__]

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@Jaogobi wrote:

Thanks for quick answer! I have now responded to the automated message.

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Someone should normally get back to you within 24-48 hours, if not, shout here and I can escalate it to the community staff to chase up for you 😉 

Peter

[Adam]

That case should now have been answered. Check your inbox!