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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14895 Views

7 replies

11 likes

Security
  • 14895 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554728 Views

991 replies

116 likes

Account
  • 554728 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131270 Views

74 replies

12 likes

Account
Login
Premium
  • 131270 Views
  • 74 replies
  • 12 likes

Bought a gift card, never received it

Hey Community, I bought a 6 Month Gift Card to print out and gift it to a friend. Now I only got the receipt but not the actual gift card. Could you please help me?

Newbie

Hey Community,   I bought a 6 Month Gift Card to print out and gift it to a friend.    Now I only got the receipt but not the actual gift card.   Could you please help...

Joe

Community Legend

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

Lost playlist

Can any one help I've lost all my music

Casual Listener

Can any one help I've lost all my music

Marco

Community Legend

835 Views

2 replies

0 likes

  • 835 Views
  • 2 replies
  • 0 likes

Impossible to activate gift card

Hi, I bought myself a 3 months gift card, to use with my own account; I live in the England, paid with an english card, my account is registered in england (I checked, it is United Kingdom), but everytime I try to redeem my gift card it says Country ...

Casual Listener

Hi,   I bought myself a 3 months gift card, to use with my own account; I live in the England, paid with an english card, my account is registered in england (I checked, it is United Kingd...

AudreyMB

Casual Listener

780 Views

6 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 780 Views
  • 6 replies
  • 0 likes

Premium issues - it says I don't have Premium and I do ?

Hi

I pay for premium but it won't let me stream or download as it says I don't have premium ?

Can someone fix it please ?

Also all my old playlists have disappeared.

VERY frustrating.

Thanks

Dan.

Newbie

Hi<br><br>I pay for premium but it won't let me stream or download as it says I don't have premium ?<br><br>Can someone fix it please ?<br><br>Also all my old play...

Joe

Community Legend

259 Views

1 replies

0 likes

Premium
  • 259 Views
  • 1 replies
  • 0 likes

Solved!! Can't cancel my recurring payment

Logging on via Facebook, but Spotify ask for the password. And I register the CORRECT password, but Spotify just say that it's wrong. Tried to change but the same result. Anybody knows what problem it is??

Newbie

Logging on via Facebook, but Spotify ask for the password. And I register the CORRECT password, but Spotify just say that it's wrong. Tried to change but the same result.   Anybody knows what ...

Joe

Community Legend

3004 Views

10 replies

1 likes

  • 3004 Views
  • 10 replies
  • 1 likes

Changing Phone Contract, need help.

So I am giving away my phone to a friend of mine and he is taking over my cellphone contract, which also includes Spotify premium. He wants to use Spotify too and my new phone contract will include Spotify too, which means all my playlists will be go...

Newbie

So I am giving away my phone to a friend of mine and he is taking over my cellphone contract, which also includes Spotify premium. He wants to use Spotify too and my new phone contract will include S...

Marco

Community Legend

328 Views

1 replies

0 likes

Account
  • 328 Views
  • 1 replies
  • 0 likes

Error 408

Account - maax.netIssue - Seaman - travelling worldwide. Country where Spotify was registered - US - Grand CaymanI would appreciate to be able to access my spotify account on my travels. Thanks,Martin StokicPhoto Sales ManagerRCCL

Casual Listener

Account - maax.net Issue - Seaman - travelling worldwide. Country where Spotify was registered - US - Grand Cayman I would appreciate to be able to access my spotify account on my travels. ...

Joe

Community Legend

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Got charged two times

Got one month for the price of two. Ridiculous.

Newbie

Got one month for the price of two. Ridiculous.

meahtenoha

Spotify

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes

password reset problems

what up spotify community! so for some reason i cant login. ive logged in w my facebook info and when i try to reset my password it just prompts me to enter my email where i receive a message telling me to search the community help forum or faq and i...

Regular

what up spotify community! so for some reason i cant login. ive logged in w my facebook info and when i try to reset my password it just prompts me to enter my email where i receive a message telling...

meahtenoha

Spotify

2127 Views

11 replies

1 likes

  • 2127 Views
  • 11 replies
  • 1 likes

I can't get Spotify Premium anymore

I just redeemed a spotify gift card with a value of $10. Usually, it would say I now have Spotify Premium. Now, it says I have unlimited for 61 days. To upgrade, I need to give credit card information but I don't want to do that. I know that when I u...

Casual Listener

I just redeemed a spotify gift card with a value of $10. Usually, it would say I now have Spotify Premium. Now, it says I have unlimited for 61 days. To upgrade, I need to give credit card informatio...

Nickiromez

Casual Listener

377 Views

2 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 377 Views
  • 2 replies
  • 0 likes

Linking to new Facebook pages: This page is not yet approved to add catalogs.

Facebook URL: https://www.facebook.com/lilcorymuzik Spotify: Lil Cory Reasons FB should have approved me: Def Jam (Major Label) distributes my music I have spent money in facebook ads My music is not only on Spotify but iTunes, Rhapsody and more... I...

Regular

Facebook URL: https://www.facebook.com/lilcorymuzik   Spotify: Lil Cory   Reasons FB should have approved me:   Def Jam (Major Label) distributes my music I hav...

Lilcory

Casual Listener

3500 Views

10 replies

0 likes

  • 3500 Views
  • 10 replies
  • 0 likes

All starred music has disappeared

all my starred music gone, how do I go around getting all of it back?

Casual Listener

all my starred music gone, how do I go around getting all of it back?

Joe

Community Legend

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Change email for an existing account

Hi, I have 2 spotify accounts. 1 linked to my personal email address (free account) and 1 to my work address (premium account). I would like to move my premium account to my personal email address and delete the work account. Please help? Thank you,

Visitor

Hi,   I have 2 spotify accounts. 1 linked to my personal email address (free account) and 1 to my work address (premium account). I would like to move my premium account to my pers...

Adam

Roadie

312 Views

3 replies

0 likes

Account
Subscription
  • 312 Views
  • 3 replies
  • 0 likes

Problem resetting PW

I'm trying to help a collegue to reset his password. After he clicks on the link in the mail he gets to the reset PW page, enters a new PW and then ends up at the "took too long time" or something like that and the new PW doesn't work. What to do?

Casual Listener

I'm trying to help a collegue to reset his password.   After he clicks on the link in the mail he gets to the reset PW page, enters a new PW and then ends up at the "took too long time" or s...

somethingunique

Casual Listener

379 Views

4 replies

0 likes

  • 379 Views
  • 4 replies
  • 0 likes

Linking Spotify and Facebook account

If I link my Facebook account to my already active Spotify account will it change my Spotify account name to my Facebook name or leave it unchanged? Thanks for the help.

Visitor

If I link my Facebook account to my already active Spotify account will it change my Spotify account name to my Facebook name or leave it unchanged? Thanks for the help.

user-removed

Not applicable

402 Views

3 replies

0 likes

  • 402 Views
  • 3 replies
  • 0 likes

Spotify gift card not working

Sorry if this is the wrong place or I'm doing this wrong I purchased two $10 spotify cards from WalMart yesterday, tried both codes, and both give the error "Oops! Something went wrong, please try again or check out our help area". So I looked around...

Newbie

Sorry if this is the wrong place or I'm doing this wrong 🙂   I purchased two $10 spotify cards from WalMart yesterday, tried both codes, and both give the error "Oops! Something went wrong,...

user-removed

Not applicable

772 Views

5 replies

0 likes

  • 772 Views
  • 5 replies
  • 0 likes

10-hour limit exceeded without using Spotifiy

I've just opened Spotify after a month on holiday and it says my 10-hour limit is exceeded… Is there a bug, can I do something to fix it?

Casual Listener

I've just opened Spotify after a month on holiday and it says my 10-hour limit is exceeded… Is there a bug, can I do something to fix it?

Crooty

Casual Listener

691 Views

5 replies

0 likes

Free
  • 691 Views
  • 5 replies
  • 0 likes

Spotify Premium upgrade for US military users

I'm stationed overseas and would like to get spotify premium but because my credit card is addressed within the United States and my current location is overseas the system will not process my request. Any ideas? Thanks so much!

Newbie

I'm stationed overseas and would like to get spotify premium but because my credit card is addressed within the United States and my current location is overseas the system will not process my reques...

Adam

Roadie

1058 Views

1 replies

0 likes

  • 1058 Views
  • 1 replies
  • 0 likes

New password. Forgot the old

I enter my email address but do not get a new password.i have forget the Old password. what should I do?

Newbie

I enter my email address but do not get a new password.i have forget the Old password. what should I do?

Adam

Roadie

190 Views

1 replies

0 likes

  • 190 Views
  • 1 replies
  • 0 likes

Cannot access my original account!

I have read a few of the Solutions in your Help guides, and I am still unsure and unable of how to solve my problem. Basically, I had my original account that I created through Facebook, using my profile Kavi Mehta, the email [snip], and my Facebook ...

Casual Listener

I have read a few of the Solutions in your Help guides, and I am still unsure and unable of how to solve my problem.  Basically, I had my original account that I created through Facebook, using ...

Sam

Spotify

1064 Views

9 replies

1 likes

  • 1064 Views
  • 9 replies
  • 1 likes