Help Wizard

Step 1


Problem resetting PW

Problem resetting PW

I'm trying to help a collegue to reset his password.


After he clicks on the link in the mail he gets to the reset PW page, enters a new PW and then ends up at the "took too long time" or something like that and the new PW doesn't work.


What to do?

4 Replies

Could you ask him to try a different internet browser?

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?

We've tried both Safari on his iPhone and Chromium @ Ubuntu 😞

Was his account created through Facebook? If so, it'll always be his Facebook email address and password he uses to login.


If he has a Spotify-specific username he'll need to get in touch with support from here.


For common support questions, see
To judge my musical taste, check out my

It's not a FB account according to him. Thanks, I've raised with the support..

Suggested posts