Spotify Community

somethingunique · 2013-07-26

I'm trying to help a collegue to reset his password.

After he clicks on the link in the mail he gets to the reset PW page, enters a new PW and then ends up at the "took too long time" or something like that and the new PW doesn't work.

What to do?

Sam · 2013-07-26

Could you ask him to try a different internet browser?

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somethingunique · 2013-07-26

We've tried both Safari on his iPhone and Chromium @ Ubuntu 😞

Adam · 2013-07-26

Was his account created through Facebook? If so, it'll always be his Facebook email address and password he uses to login.

If he has a Spotify-specific username he'll need to get in touch with support from here.

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For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.

somethingunique · 2013-07-26

It's not a FB account according to him. Thanks, I've raised with the support..

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