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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 172632 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 172632 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11355 Views
  • 6 replies
  • 11 likes
  • Security
  • 11355 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515875 Views
  • 986 replies
  • 113 likes
  • Account
  • 515875 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125970 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125970 Views
  • 74 replies
  • 12 likes

Premium account issues

Hello, I have spotify premium and at times (like right now) I click a song on my play list and it brings up spotify radio, saying that only premium users can stream on demand. I am not sure why this occasionally happens, but I am paying so it shouldn...

  • Casual Listener
  • Hello,   I have spotify premium and at times (like right now) I click a song on my play list and it brings up spotify radio, saying that only premium users can stream on demand. I am not sur...
  • Peter__
  • Community Legend
  • 376 Views
  • 5 replies
  • 0 likes
  • Login
    Premium
  • 376 Views
  • 5 replies
  • 0 likes

Log out another place??

Hello. I was logged in by another phone, and it is still logged in at that phone, how can i log out that when i am here and the person dont want to log out, can i do so spotify is logging off from everywhere? its my account, and i only want to have o...

  • Newbie
  • Hello. I was logged in by another phone, and it is still logged in at that phone, how can i log out that when i am here and the person dont want to log out, can i do so spotify is logging off from ev...
  • Peter__
  • Community Legend
  • 7046 Views
  • 15 replies
  • 2 likes
  • 7046 Views
  • 15 replies
  • 2 likes

Unsolicited password reset email

I'm quite paranoid after all of the hassles I encountered in the past two weeks (account was hijacked). Today I received an email from domain news.spotifymail.com which very kindly offered to reset my password simply by clicking on a link. Two things...

  • Visitor
  • I'm quite paranoid after all of the hassles I encountered in the past two weeks (account was hijacked). Today I received an email from domain news.spotifymail.com which very kindly offered to re...
  • Peter__
  • Community Legend
  • 9645 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 9645 Views
  • 2 replies
  • 0 likes

No minutes after crash

I opened Spotify for the second time this month, on Tuesday I listened to literally 1 song and just now I listened to just one song, but it crashed and when I reopened it, the red bar was full and it said I had used all my minutes

  • Newbie
  • I opened Spotify for the second time this month, on Tuesday I listened to literally 1 song and just now I listened to just one song, but it crashed and when I reopened it, the red bar was full and it...
  • Peter__
  • Community Legend
  • 262 Views
  • 2 replies
  • 0 likes
  • 262 Views
  • 2 replies
  • 0 likes

Spotify thinks im in Norway but im in Portugal

I created my Spotify account in 2011, while i was staying in Norway, in early June of this year my mum started paying for the Premium account, in late June i came to Portugal, but my mum is staying in Norway, she's the one that pays for me to have a ...

  • Casual Listener
  • I created my Spotify account in 2011, while i was staying in Norway, in early June of this year my mum started paying for the Premium account, in late June i came to Portugal, but my mum is staying i...
  • Peter__
  • Community Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 331 Views
  • 1 replies
  • 0 likes

wrong email

my daughter entered the wrong email, can not log in b/c she mistyped password, and can not change pw b/c of incorrect email. My cc is linked to wrong email and I need to fix this asap! We still want spotify but need to have my cc connected with right...

  • Newbie
  • my daughter entered the wrong email, can not log in b/c she mistyped password, and can not change pw b/c  of incorrect email.  My cc is linked to wrong email and I need to fix this asap! &n...
  • Taylor
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Spotify charged me 12months instead of 1 month (Premium)

Hello. Okay, I discovered that Spotify has charged from my bank account way too much money for Premium. I have made a choice so every month, from my account there goes 9,99€ but now suddenly it has taken from my bank account the whole 12 month thingy...

  • Casual Listener
  • Hello.   Okay, I discovered that Spotify has charged from my bank account way too much money for Premium. I have made a choice so every month, from my account there goes 9,99€ but now sudden...
  • Taylor
  • Community Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • Premium
  • 275 Views
  • 1 replies
  • 0 likes

Facebook deletion

I have a spotify premium account but want to delete my Facebook account. Is there any way to transfer my account to login using my email address instead of fb account?

  • Newbie
  • I have a spotify premium account but want to delete my Facebook account. Is there any way to transfer my account to login using my email address instead of fb account?
  • Taylor
  • Community Legend
  • 295 Views
  • 2 replies
  • 1 likes
  • 295 Views
  • 2 replies
  • 1 likes

My starred songs were deleted but my playlists are still there

Hi, I recently went onto my spotify account and all my starred songs disappeared but all my playlists I created were there. I already starred some new songs I liked but I was wondering if there was anyway I could get those songs back?? I already trie...

  • Casual Listener
  • Hi, I recently went onto my spotify account and all my starred songs disappeared but all my playlists I created were there. I already starred some new songs I liked but I was wondering if there was a...
  • Taylor
  • Community Legend
  • 638 Views
  • 1 replies
  • 0 likes
  • Account
  • 638 Views
  • 1 replies
  • 0 likes

My account was deactivated

Hi. I got an email from Spotify saying my bank stopped this months payment(my card details had expired) I upgraded my account details again, not realising I was setting up a new premium Spotify account and now I've two accounts! The account I want ac...

  • Newbie
  • Hi. I got an email from Spotify saying my bank stopped this months payment(my card details had expired) I upgraded my account details again, not realising I was setting up a new premium Spotify acc...
  • Taylor
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 227 Views
  • 1 replies
  • 0 likes

Can I upgrade to premium for one month and then go back to unlimited?

Hi, I'm off on holiday and would like to use the Premium service where you can download your playlists to your phone and play them without needing the internet. But after I come back, I'm like to go back to unlimited. Can I upgrade to premium for one...

  • Newbie
  • Hi,    I'm off on holiday and would like to use the Premium service where you can download your playlists to your phone and play them without needing the internet.    But ...
  • Taylor
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • Unlimited
  • 282 Views
  • 1 replies
  • 0 likes

PLEASE LOGG MY ACCOUNT OFF!

Please logg my account off from all devices. Someone keeps using it and its frustrating as he**!! Ive already reset the password.PLEASE do it ASAP im at work and need my spotify!Greetings from Swe

  • Casual Listener
  • Please logg my account off from all devices. Someone keeps using it and its frustrating as he**!! Ive already reset the password. PLEASE do it ASAP im at work and need my spotify! Greetings fro...
  • Taylor
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 224 Views
  • 1 replies
  • 0 likes

The code on the gift card is not visible!

Hi, Asking for a friend of mine. He has bought a 6 months Spotify Premium Gift Card, but when scraping the card to reveal the pin code, he accidently scraped the pin code off the card. What can he do? How can he receive the pin code for the gift card...

  • Casual Listener
  • Hi, Asking for a friend of mine. He has bought a 6 months Spotify Premium Gift Card, but when scraping the card to reveal the pin code, he accidently scraped the pin code off the card. What can he ...
  • Liam
  • Community Legend
  • 1400 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 1400 Views
  • 3 replies
  • 0 likes

Account being used elsewhere issues

I went home over the weekend and logged into Spotify Premium (not at all connected with facebook) with on my Brother's iPad. I'm now back where I live and I can't play my music becuase it says my account is being used elsewhere. I called my mom, she ...

  • Regular
  • I went home over the weekend and logged into Spotify Premium (not at all connected with facebook) with on my Brother's iPad.   I'm now back where I live and I can't play my music becuase it ...
  • Liam
  • Community Legend
  • 1001 Views
  • 1 replies
  • 0 likes
  • 1001 Views
  • 1 replies
  • 0 likes

Cant get acces

I do have a spotify premium but its said that I haven't, what should I do?

  • Newbie
  • I do have a spotify premium but its said that I haven't, what should I do?
  • Liam
  • Community Legend
  • 395 Views
  • 1 replies
  • 0 likes
  • Premium
  • 395 Views
  • 1 replies
  • 0 likes

How do I turn off the free trial immediately to go back to FREE?

I have Spotify Premium Free with Vodafone now, however can't get it working as I have a 2 day free trial that I can't seem to switch off. Any ideas? Thanks

  • Newbie
  • I have Spotify Premium Free with Vodafone now, however can't get it working as I have a 2 day free trial that I can't seem to switch off.   Any ideas?   Thanks
  • Liam
  • Community Legend
  • 718 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
  • 718 Views
  • 1 replies
  • 0 likes

Can't make payment for premium access

Hi,I am a new user from Malaysia and I like spotify service very much. When my 2 days trial is gettting near to end, I have intention to get premium subscription. However I always get stucked at the payment "Please wait..." until time out. Any soluti...

  • Newbie
  • Hi, I am a new user from Malaysia and I like spotify service very much. When my 2 days trial is gettting near to end, I have intention to get premium subscription. However I always get stucked at th...
  • meahtenoha
  • Spotify
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Gift cards in Poland

Hi! Does anyone know when gift cards will be sold in retail stores in Poland?

  • Casual Listener
  • Hi! Does anyone know when gift cards will be sold in retail stores in Poland? 
  • meahtenoha
  • Spotify
  • 1262 Views
  • 1 replies
  • 0 likes
  • 1262 Views
  • 1 replies
  • 0 likes

Wrong Country

I need some help! I have just been abroad for a year, in the US, and have now returned to my home country Norway. My free account was working before I left, and while I was in the US. Now it tells me to change country, and I have tried, but it keeps ...

  • Visitor
  • I need some help! I have just been abroad for a year, in the US, and have now returned to my home country Norway. My free account was working before I left, and while I was in the US. Now it tells me...
  • MichaelJerzak
  • Composer
  • 185 Views
  • 1 replies
  • 0 likes
  • Account
  • 185 Views
  • 1 replies
  • 0 likes

Paid for Premium but I'm not upgraded

I have logged in and out several times on all my devices and I am still not upgraded. Please help.

  • Casual Listener
  • I have logged in and out several times on all my devices and I am still not upgraded. Please help.
  • Peter__
  • Community Legend
  • 753 Views
  • 3 replies
  • 0 likes
  • 753 Views
  • 3 replies
  • 0 likes