Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hello, I have spotify premium and at times (like right now) I click a song on my play list and it brings up spotify radio, saying that only premium users can stream on demand. I am not sure why this occasionally happens, but I am paying so it shouldn...
Hello. I was logged in by another phone, and it is still logged in at that phone, how can i log out that when i am here and the person dont want to log out, can i do so spotify is logging off from everywhere? its my account, and i only want to have o...
I'm quite paranoid after all of the hassles I encountered in the past two weeks (account was hijacked). Today I received an email from domain news.spotifymail.com which very kindly offered to reset my password simply by clicking on a link. Two things...
I opened Spotify for the second time this month, on Tuesday I listened to literally 1 song and just now I listened to just one song, but it crashed and when I reopened it, the red bar was full and it said I had used all my minutes
I created my Spotify account in 2011, while i was staying in Norway, in early June of this year my mum started paying for the Premium account, in late June i came to Portugal, but my mum is staying in Norway, she's the one that pays for me to have a ...
my daughter entered the wrong email, can not log in b/c she mistyped password, and can not change pw b/c of incorrect email. My cc is linked to wrong email and I need to fix this asap! We still want spotify but need to have my cc connected with right...
Hello. Okay, I discovered that Spotify has charged from my bank account way too much money for Premium. I have made a choice so every month, from my account there goes 9,99€ but now suddenly it has taken from my bank account the whole 12 month thingy...
I have a spotify premium account but want to delete my Facebook account. Is there any way to transfer my account to login using my email address instead of fb account?
Hi, I recently went onto my spotify account and all my starred songs disappeared but all my playlists I created were there. I already starred some new songs I liked but I was wondering if there was anyway I could get those songs back?? I already trie...
Hi. I got an email from Spotify saying my bank stopped this months payment(my card details had expired) I upgraded my account details again, not realising I was setting up a new premium Spotify account and now I've two accounts! The account I want ac...
Hi, I'm off on holiday and would like to use the Premium service where you can download your playlists to your phone and play them without needing the internet. But after I come back, I'm like to go back to unlimited. Can I upgrade to premium for one...
Please logg my account off from all devices. Someone keeps using it and its frustrating as he**!! Ive already reset the password.PLEASE do it ASAP im at work and need my spotify!Greetings from Swe
Hi, Asking for a friend of mine. He has bought a 6 months Spotify Premium Gift Card, but when scraping the card to reveal the pin code, he accidently scraped the pin code off the card. What can he do? How can he receive the pin code for the gift card...
I went home over the weekend and logged into Spotify Premium (not at all connected with facebook) with on my Brother's iPad. I'm now back where I live and I can't play my music becuase it says my account is being used elsewhere. I called my mom, she ...
I do have a spotify premium but its said that I haven't, what should I do?
I have Spotify Premium Free with Vodafone now, however can't get it working as I have a 2 day free trial that I can't seem to switch off. Any ideas? Thanks
Hi,I am a new user from Malaysia and I like spotify service very much. When my 2 days trial is gettting near to end, I have intention to get premium subscription. However I always get stucked at the payment "Please wait..." until time out. Any soluti...
Hi! Does anyone know when gift cards will be sold in retail stores in Poland?
I need some help! I have just been abroad for a year, in the US, and have now returned to my home country Norway. My free account was working before I left, and while I was in the US. Now it tells me to change country, and I have tried, but it keeps ...
I have logged in and out several times on all my devices and I am still not upgraded. Please help.