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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422587 Views
  • 965 replies
  • 108 likes
  • Account
  • 422587 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187209 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187209 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103795 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103795 Views
  • 70 replies
  • 10 likes

Hola a todos, can't upgrade my account.

Hello, I want to buy a Premium account but when I put my Visa Card it say in the finish procced say: "Payment failedSorry, we couldn't process your order. Please review our Payment FAQ for common issues and then try again. Contact our customer suppor...

  • Casual Listener
  • Hello,   I want to buy a Premium account but when I put my Visa Card it say in the finish procced say: "Payment failed Sorry, we couldn't process your order. Please review our Payment FAQ f...
  • Sam
  • Spotify
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

TWO MAJOR PROBLEMS!!

As of right now I am upset and frustrated! Here are my gripes: 1. This new Spotify version crashes an absurd amount of times, at least 20 times a day.. And then one time after it crashed, I opened it back up and it started up as the OLD VERSION! How ...

  • Regular
  • As of right now I am upset and frustrated! Here are my gripes:   1. This new Spotify version crashes an absurd amount of times, at least 20 times a day.. And then one time after it crashed, ...
  • Sam
  • Spotify
  • 269 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 269 Views
  • 3 replies
  • 0 likes

Wipe please!

I've logged into multiple devices that have been stolen and I need to reset them please!

  • Newbie
  • I've logged into multiple devices that have been stolen and I need to reset them please!
  • Sam
  • Spotify
  • 222 Views
  • 1 replies
  • 0 likes
  • Account
  • 222 Views
  • 1 replies
  • 0 likes

Registered in US, can't upgrade to Premium in UK

Hi, I registered for the 48 hours free trial in US and now am back in UK and want to use the free 30 day trial. However, it is asking for a US zip code and won't give me the option of a UK post code. How can I resolve? I don't want to lose the albums...

  • Newbie
  • Hi,   I registered for the 48 hours free trial in US and now am back in UK and want to use the free 30 day trial. However, it is asking for a US zip code and won't give me the option of a UK...
  • Sam
  • Spotify
  • 303 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 303 Views
  • 1 replies
  • 0 likes

Spotify keeps charging me for a monthly subscription

Hi, To begin with, I have no clue how I ended up with having Spotify. I remember tempering with it for a very long time ago. I've not used it since then. However, now it got my attention -- it has been charing me on about $15 (99 SEK converted) now a...

  • Visitor
  • Hi,   To begin with, I have no clue how I ended up with having Spotify. I remember tempering with it for a very long time ago. I've not used it since then. However, now it got my attention -...
  • Sam
  • Spotify
  • 555 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 555 Views
  • 5 replies
  • 0 likes

Premium code misuse

I bought Spotify premium code, entered it with my mobile and the only button available was 'select'. It was under the spotify unlimited add and I knew it might be just for that but there were no other buttons there, so I pressed it, hoping that if it...

  • Casual Listener
  • I bought Spotify premium code, entered it with my mobile and the only button available was 'select'. It was under the spotify unlimited add and I knew it might be just for that but there were no othe...
  • Peter__
  • Community Legend
  • 201 Views
  • 3 replies
  • 0 likes
  • 201 Views
  • 3 replies
  • 0 likes

multiple user account

hi is there a way to add another family member onto my account?

  • Regular
  • hi is there a way to add another family member onto my account?
  • Peter__
  • Community Legend
  • 2590 Views
  • 1 replies
  • 0 likes
  • Premium
  • 2590 Views
  • 1 replies
  • 0 likes

tengo un iphone y mis listas no se sincronizan bien

tengo un iphone y mis listas no se cargan bien no consigo sincronizar toda la musica que quiero y cuento con una cuenta premium

  • Newbie
  • tengo un iphone y mis listas no se cargan bien no consigo sincronizar toda la musica que quiero y cuento con una cuenta premium
  • NatiCasti
  • Casual Listener
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Change my subscription

Hi, The question is.. How can I change my Spotify account from 'Premium' to a 'free' account.. Thanks!

  • Visitor
  • Hi,   The question is..   How can I change my Spotify account from 'Premium' to a 'free' account..   Thanks!      
  • Joe
  • Community Legend
  • 550 Views
  • 1 replies
  • 0 likes
  • 550 Views
  • 1 replies
  • 0 likes

Spotify closes/stops working when i start up the program

I dont really know what the problem is about my spotify, but somehow everytime i log on, or start spotify on any computer, it just stops working. and its been like this for about a month, and i tried about everything i could think off to fix this. i ...

  • Casual Listener
  • I dont really know what the problem is about my spotify, but somehow everytime i log on, or start spotify on any computer, it just stops working. and its been like this for about a month, and i ...
  • Peter__
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium gift - when to activate it?

Hi all I've just received a 3 months suscription to spotify premium, as a gift. I'm not going to use it until beginning September. If I accept the suscription in my account in BEGINNING September, will I have the 3 months suscription since then? Or t...

  • Casual Listener
  • Hi all   I've just received a 3 months suscription to spotify premium, as a gift.   I'm not going to use it until beginning September.   If I accept the suscription in my a...
  • maropi
  • Casual Listener
  • 325 Views
  • 2 replies
  • 0 likes
  • Premium
  • 325 Views
  • 2 replies
  • 0 likes

I want to refund to my Spotify account I purchased a membership

A lot time ago however I was never able to use any premium feature and have now paid 3 months worth or more with 0 benefits I would like a full refund and a cancelation of my subscription the name on the account is Myles Bulla

  • Newbie
  • A lot time ago however I was never able to use any premium feature and have now paid 3 months worth or more with 0 benefits I would like a full refund and a cancelation of my subscription the name on...
  • Peter__
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Want to stop receiving emails

I don't understand the settings, what do I do to stop receiving emails about replies in threads I've written in? Extremely annoying.

  • Casual Listener
  • I don't understand the settings, what do I do to stop receiving emails about replies in threads I've written in? Extremely annoying.
  • Peter__
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • Account
  • 211 Views
  • 1 replies
  • 0 likes

Suggested Facebook friends have disappeared?

Yesterday I was randomly browsing the "Facebook friends on Spotify" and there was a friend that I wanted to add but got distracted and never got around to it. Today I get on and none of my Facebook friends who have Spotify are even showing up. Is the...

  • Casual Listener
  • Yesterday I was randomly browsing the "Facebook friends on Spotify" and there was a friend that I wanted to add but got distracted and never got around to it. Today I get on and none of my Facebook f...
  • Peter__
  • Community Legend
  • 21661 Views
  • 5 replies
  • 0 likes
  • 21661 Views
  • 5 replies
  • 0 likes

Solved!! Cannot buy Spotify Unlimited: This product is Unavailble

This appears after clicking confirm:I've had unlimited before, but cancelled due to cost. Trying to re-subscribe now and can't.Help?

spotifyyy.jpg
  • Visitor
  • This appears after clicking confirm: I've had unlimited before, but cancelled due to cost. Trying to re-subscribe now and can't. Help? 
  • kbaylife
  • Casual Listener
  • 3467 Views
  • 43 replies
  • 1 likes
  • 3467 Views
  • 43 replies
  • 1 likes

How do I figure out all my account numbers for premium?

My son wanted to delete his FB account but didn't want to lose his spotify, so we created a new FB profile (same email/user name) and deleted his old one (changed user name and email prior to deletion). When he went to his spotify it said he only had...

  • Visitor
  • My son wanted to delete his FB account but didn't want to lose his spotify, so we created a new FB profile (same email/user name) and deleted his old one (changed user name and email prior to deletio...
  • Peter__
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Want my account back

Well so this is the story, my account was Banjaofdoom before my girlfriend attached it to her FB account. I dont want it signed in as her on FB, I dont even want it to be attached to FB at all. I´ve been trying to fix it by going to Prefrences -> Dis...

  • Newbie
  • Well so this is the story, my account was Banjaofdoom before my girlfriend attached it to her FB account. I dont want it signed in as her on FB, I dont even want it to be attached to FB at all. I´ve ...
  • Peter__
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Top Tracks Playlist Disappeared

All my songs within my playlists have disappeared only on my iphone. Please help! They still appear on my laptop. I´ve read all the threads but don´t seem to find a solution. I don´t want to connect via facebook, is that essential nowadays? I´ve been...

  • Casual Listener
  • All my songs within my playlists have disappeared only on my iphone. Please help! They still appear on my laptop. I´ve read all the threads but don´t seem to find a solution.  I don´t want to ...
  • Sam
  • Spotify
  • 250 Views
  • 7 replies
  • 0 likes
  • 250 Views
  • 7 replies
  • 0 likes

Using Mobile Offline Mode w/ Chromebook

Hi, I recently signed up for a Premium account, every time I try to switch to Offline mode it gives me the "your license to listen offline has now expired, please go online and renew it." I have seen this error commonly posted on these forums, but th...

  • Newbie
  • Hi, I recently signed up for a Premium account, every time I try to switch to Offline mode it gives me the "your license to listen offline has now expired, please go online and renew it."   ...
  • Sam
  • Spotify
  • 1950 Views
  • 1 replies
  • 0 likes
  • 1950 Views
  • 1 replies
  • 0 likes

Someone is using my account

Someone else variously uses my account and I get bumped out. I have reset my password and my facebook password. Unfortunately they are not logged out by this. Can you log everyone out so I have to get in with my new password?

  • Newbie
  • Someone else variously uses my account and I get bumped out.  I have reset my password and my facebook password.  Unfortunately they are not logged out by this.  Can you log everyone o...
  • Sam
  • Spotify
  • 193 Views
  • 2 replies
  • 0 likes
  • 193 Views
  • 2 replies
  • 0 likes