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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

288349 Views

529 replies

34 likes

Account
Free
  • 288349 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13651 Views

6 replies

11 likes

Security
  • 13651 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540762 Views

990 replies

114 likes

Account
  • 540762 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129629 Views

74 replies

12 likes

Account
Login
Premium
  • 129629 Views
  • 74 replies
  • 12 likes

Unidays half price for students error

Hi, Just seen the UniDays offer & trying to add it onto my already existing Spotify premium account. I'm being told in order to get it I will need to cancel my current subscription? Surely i'll lose all of my playlists etc? Please advise if this is n...

Newbie

Hi,   Just seen the UniDays offer & trying to add it onto my already existing Spotify premium account.   I'm being told in order to get it I will need to cancel my current subsc...

Peter__

Community Legend

403 Views

1 replies

1 likes

  • 403 Views
  • 1 replies
  • 1 likes

Catalog difference between USA and Europe?

I wonder what is the difference in spotify catalogs between USA and European countries (mostly UK and Switzerland) in terms of numbers. Which country has the largest catalog on spotify?

Regular

I wonder what is the difference in spotify catalogs between USA and European countries (mostly UK and Switzerland) in terms of numbers. Which country has the largest catalog on spotify?

Peter__

Community Legend

4252 Views

2 replies

0 likes

Subscription
  • 4252 Views
  • 2 replies
  • 0 likes

Solved!! Subscription stop

Hi there, I just activated my free spotify premium and I would like to pay in the future with the spotify cards. Now I want to stop my subscription so I am not at the risk of accidentally paying the 10 euros. But if I stop the subscription will the c...

Casual Listener

Hi there,   I just activated my free spotify premium and I would like to pay in the future with the spotify cards. Now I want to stop my subscription so I am not at the risk of accidentally ...

J_chem

Casual Listener

662 Views

2 replies

0 likes

  • 662 Views
  • 2 replies
  • 0 likes

Re: Hello from Spotify - Introduce Yourself

This is the most confusing and user unfriendly service I have ever encountered. Can someone contact me via email at [snip - email] to help me out? My login is kjohnson3466. I have tried posting to no avail. My problem essentially is that I am being b...

Visitor

This is the most confusing and user unfriendly service I have ever encountered.   Can someone contact me via email at [snip - email] to help me out?  My login is kjohnson3466.  I h...

meahtenoha

Spotify

295 Views

2 replies

0 likes

  • 295 Views
  • 2 replies
  • 0 likes

I change of country and it don't find me

Recently I change my country of Spain to Curaçao (Dutch Antilles) but when I connect to spotify say me that I live in Holland and now I´m tourist in Caribbean, but it isn´t true. I´m living here and don't know how change my country. In my profile I c...

Newbie

Recently I change my country of Spain to Curaçao (Dutch Antilles) but when I connect to spotify say me that I live in Holland and now I´m tourist in Caribbean, but it isn´t true. I´m living here and ...

meahtenoha

Spotify

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

Solved!! Geting Spotify Premium without test time

Hey Guys, I´ve got the problem, theat i got a Spotify Premium code but not a credit card. Is there a way to skip the trial mode and activate the premium mode directly? Thanks, David

Casual Listener

Hey Guys, I´ve got the problem, theat i got a Spotify Premium code but not a credit card.  Is there a way to skip the trial mode and activate the premium mode directly? Thanks, David

MichaelJerzak

Composer

486 Views

6 replies

0 likes

  • 486 Views
  • 6 replies
  • 0 likes

Edyta Bartosiewicz

Dear Spotify, Under Edyta Bartosiewicz there is no songs yet we can see almost 1000 subscribers. How comes the songwriter and performer, very popular in Poland, is still not part of your service? Fix it quickly, please!

Newbie

Dear Spotify,   Under Edyta Bartosiewicz there is no songs yet we can see almost 1000 subscribers. How comes the songwriter and performer, very popular in Poland, is still not part of your s...

meahtenoha

Spotify

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

Someone is using my spotify account

I was at a sleepover last week, and i connected my spotify to the device at her house.. But now she has added playlists and deleted my lists, what can i do?

Casual Listener

I was at a sleepover last week, and i connected my spotify to the device at her house.. But now she has added playlists and deleted my lists, what can i do?

Taylor

Community Legend

211 Views

1 replies

0 likes

Account
Security
  • 211 Views
  • 1 replies
  • 0 likes

Unable to change countries

I have done my best to read as many posts on this, and do everything that I can to get my country location to match my current country. When editing my profile I switch it from the US to Denmark (where I am at). That also matches the small country fl...

Newbie

I have done my best to read as many posts on this, and do everything that I can to get my country location to match my current country. When editing my profile I switch it from the US to Denmark (whe...

meahtenoha

Spotify

229 Views

1 replies

0 likes

  • 229 Views
  • 1 replies
  • 0 likes

Problem with Spotify premium subscription

Hi all, I've been a Spotify Premium subscriber for several months now. About two months ago the charge on my card for Spotify Premium suddenly went up from $9.99 a month to $10.74 a month. Why the sudden increase and how do I right the payment so I'm...

Newbie

Hi all, I've been a Spotify Premium subscriber for several months now. About two months ago the charge on my card for Spotify Premium suddenly went up from $9.99 a month to $10.74 a month. Why the ...

meahtenoha

Spotify

231 Views

1 replies

0 likes

  • 231 Views
  • 1 replies
  • 0 likes

Membership wont change from free to premium hours after purchasing

I bought the premium sub today whilst logged into spotify via my facebook. Once I paid I logged in and it still says I am free user and has done for hours. However when I clicked the account settings link from my welcome email spotify sent me it reco...

Visitor

I bought the premium sub today whilst logged into spotify via my facebook. Once I paid I logged in and it still says I am free user and has done for hours. However when I clicked the account settings...

MichaelJerzak

Composer

291 Views

1 replies

0 likes

Account
Subscription
  • 291 Views
  • 1 replies
  • 0 likes

pre-paid card bought, but no subscription activated

Dear all, Saturday I bought a pre-paid card. I activated this on Sunday. The pin code was accepted and I received a e-mail with my evidence that I had paid and that the card was activated. However, it never got activated. so I waited a day, perhaps s...

Newbie

Dear all,   Saturday I bought a pre-paid card. I activated this on Sunday. The pin code was accepted and I received a e-mail with my evidence that I had paid and that the card was activated....

user-removed

Not applicable

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes

PayPal account charged

My PayPal account was charged, I did not link my PayPal debit card or my PayPal account to spotify. I download Spotify for my ipod, but then I deleted it... My transaction number is 1KY45385W0119250F. If I could just get my money back and my Spotify ...

Newbie

My PayPal account was charged, I did not link my PayPal debit card or my PayPal account to spotify. I download Spotify for my ipod, but then I deleted it... My transaction number is 1KY45385W0119250F...

user-removed

Not applicable

748 Views

1 replies

0 likes

  • 748 Views
  • 1 replies
  • 0 likes

lost tons of music

my credit card info was stolen and after canceling the card, realized my spptify account was set to auto pay each month. All of my music was lost when the payment didnt go through. I searched everywhere for a way to contact Spotify but had no luck. F...

Newbie

my credit card info was stolen and after canceling the card, realized my spptify account was set to auto pay each month. All of my music was lost when the payment didnt go through. I searched every...

Jonahman10

Roadie

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Facebook account deleted and now i need to transfer prenium account to this account

Hello, I deleted my facebook account for personal reasons, but my account prenium spotify been linked to this account. Now I pay for nothing and I can't stop the subscription because I can't connect to my spotify account without my old facebook accou...

Newbie

Hello, 🙂   I deleted my facebook account for personal reasons, but my account prenium spotify been linked to this account. Now I pay for nothing and I can't stop the subscription because I ...

Joe

Community Legend

221 Views

1 replies

0 likes

Account
Premium
Subscription
  • 221 Views
  • 1 replies
  • 0 likes

Payment problems!

I got charged twice this month and canceled my premium account before the first of the month and I want my money back!!!!!!!!!!!!!

Newbie

I got charged twice this month and canceled my premium account before the first of the month and I want my money back!!!!!!!!!!!!!

user-removed

Not applicable

326 Views

1 replies

0 likes

Account
  • 326 Views
  • 1 replies
  • 0 likes

Help

Why dont you help me u have charge me twice i want money back why dosent anyone answer me, bull**bleep** spotify

Casual Listener

Why dont you help me u have charge me twice i want money back why dosent anyone answer me, bull**bleep** spotify

Joe

Community Legend

716 Views

8 replies

0 likes

Premium
  • 716 Views
  • 8 replies
  • 0 likes

Subscription Error

Keep getting Student discount This feature is currently unavailable. Please try again later. Any Fix?

Casual Listener

Keep getting Student discount This feature is currently unavailable. Please try again later.   Any Fix?

Joe

Community Legend

196 Views

1 replies

0 likes

  • 196 Views
  • 1 replies
  • 0 likes

forgotten log in details

Hello, my dad has forgotten his log in details. He obviously can't reset his password as he can't remember the email he used. How can this be rectified?

Casual Listener

Hello, my dad has forgotten his log in details. He obviously can't reset his password as he can't remember the email he used. How can this be rectified?

guzz316spotify

Casual Listener

348 Views

2 replies

0 likes

  • 348 Views
  • 2 replies
  • 0 likes

Renewal of premium subscription

Hi..My premium subscription will be expired 9/22. I'm in Europe right now and I'm going to stay here for a couple of months and I don't want to use my c.c that you have in your system. I have a friend in MA USA and he can send a check (named Kostas K...

Newbie

Hi..My premium subscription will be expired 9/22. I'm in Europe right now and I'm going to stay here for a couple of months and I don't want to use my c.c that you have in your system. I have a frien...

Joe

Community Legend

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes