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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14641 Views

7 replies

11 likes

Security
  • 14641 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

551872 Views

991 replies

115 likes

Account
  • 551872 Views
  • 991 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

130944 Views

74 replies

12 likes

Account
Login
Premium
  • 130944 Views
  • 74 replies
  • 12 likes

Could I be logged out all devices?

Thanks.

Casual Listener

Thanks.

Peter__

Community Legend

186 Views

1 replies

0 likes

  • 186 Views
  • 1 replies
  • 0 likes

NUS discount pay in advance?

Is it possible to pay for say a year in advance and still get NUS discount? Thanks!

Newbie

Is it possible to pay for say a year in advance and still get NUS discount? Thanks!

Peter__

Community Legend

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

Device manager, offline playlists and personal music

I recently got a new phone and it has caused so much trouble with spotify that its mind blowing. All trouble I could have easily corrected with some as simple as a device manager. Instead I'm stuck posting to other threads and waiting for solutions t...

Casual Listener

I recently got a new phone and it has caused so much trouble with spotify that its mind blowing. All trouble I could have easily corrected with some as simple as a device manager. Instead I'm stuck p...

Peter__

Community Legend

1192 Views

1 replies

1 likes

Account
Other
Premium
Security
  • 1192 Views
  • 1 replies
  • 1 likes

My "Top Tracks" is missing

I want to be able to see my top tracks, a few people have subsribed to it but i can't find it anymore on my profile or my side bar.

Newbie

I want to be able to see my top tracks, a few people have subsribed to it but i can't find it anymore on my profile or my side bar.

Peter__

Community Legend

4849 Views

11 replies

0 likes

  • 4849 Views
  • 11 replies
  • 0 likes

Blocked on Facebook

Someone blocked me on Facebook but still follows me on Spotify. I know shared songs show up as messages on Facebook. If I send them a song will they get it on Spotify or will it no go through?

Newbie

Someone blocked me on Facebook but still follows me on Spotify. I know shared songs show up as messages on Facebook. If I send them a song will they get it on Spotify or will it no go through? 

Peter__

Community Legend

852 Views

1 replies

0 likes

Other
Security
  • 852 Views
  • 1 replies
  • 0 likes

Thanks for charging me after I cancelled my subscription

So, I cancelled my premium subscription almost 2 weeks ago, went through the whole process citing that it was too expensive. However I get a paypal receipt that I was billed for yet another month. Who do I contact about this? and Spotify should reall...

Newbie

So, I cancelled my premium subscription almost 2 weeks ago, went through the whole process citing that it was too expensive. However I get a paypal receipt that I was billed for yet another month. Wh...

user-removed

Not applicable

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

Spotify Deleted My Playlist...?

So I opened up spotify today and found all my playlists were there, except one. It was fine last night, but today its just missing. I dont remember deleting it at all, is there any way I can retrieve it? It's called Possible Samples. Thanks!

Casual Listener

So I opened up spotify today and found all my playlists were there, except one. It was fine last night, but today its just missing. I dont remember deleting it at all, is there any way I can retrieve...

Peter__

Community Legend

700 Views

2 replies

0 likes

  • 700 Views
  • 2 replies
  • 0 likes

Unidays half price for students error

Hi, Just seen the UniDays offer & trying to add it onto my already existing Spotify premium account. I'm being told in order to get it I will need to cancel my current subscription? Surely i'll lose all of my playlists etc? Please advise if this is n...

Newbie

Hi,   Just seen the UniDays offer & trying to add it onto my already existing Spotify premium account.   I'm being told in order to get it I will need to cancel my current subsc...

Peter__

Community Legend

422 Views

1 replies

1 likes

  • 422 Views
  • 1 replies
  • 1 likes

Catalog difference between USA and Europe?

I wonder what is the difference in spotify catalogs between USA and European countries (mostly UK and Switzerland) in terms of numbers. Which country has the largest catalog on spotify?

Regular

I wonder what is the difference in spotify catalogs between USA and European countries (mostly UK and Switzerland) in terms of numbers. Which country has the largest catalog on spotify?

Peter__

Community Legend

4298 Views

2 replies

0 likes

Subscription
  • 4298 Views
  • 2 replies
  • 0 likes

Solved!! Subscription stop

Hi there, I just activated my free spotify premium and I would like to pay in the future with the spotify cards. Now I want to stop my subscription so I am not at the risk of accidentally paying the 10 euros. But if I stop the subscription will the c...

Casual Listener

Hi there,   I just activated my free spotify premium and I would like to pay in the future with the spotify cards. Now I want to stop my subscription so I am not at the risk of accidentally ...

J_chem

Casual Listener

680 Views

2 replies

0 likes

  • 680 Views
  • 2 replies
  • 0 likes

Re: Hello from Spotify - Introduce Yourself

This is the most confusing and user unfriendly service I have ever encountered. Can someone contact me via email at [snip - email] to help me out? My login is kjohnson3466. I have tried posting to no avail. My problem essentially is that I am being b...

Visitor

This is the most confusing and user unfriendly service I have ever encountered.   Can someone contact me via email at [snip - email] to help me out?  My login is kjohnson3466.  I h...

meahtenoha

Spotify

303 Views

2 replies

0 likes

  • 303 Views
  • 2 replies
  • 0 likes

I change of country and it don't find me

Recently I change my country of Spain to Curaçao (Dutch Antilles) but when I connect to spotify say me that I live in Holland and now I´m tourist in Caribbean, but it isn´t true. I´m living here and don't know how change my country. In my profile I c...

Newbie

Recently I change my country of Spain to Curaçao (Dutch Antilles) but when I connect to spotify say me that I live in Holland and now I´m tourist in Caribbean, but it isn´t true. I´m living here and ...

meahtenoha

Spotify

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

Solved!! Geting Spotify Premium without test time

Hey Guys, I´ve got the problem, theat i got a Spotify Premium code but not a credit card. Is there a way to skip the trial mode and activate the premium mode directly? Thanks, David

Casual Listener

Hey Guys, I´ve got the problem, theat i got a Spotify Premium code but not a credit card.  Is there a way to skip the trial mode and activate the premium mode directly? Thanks, David

MichaelJerzak

Composer

508 Views

6 replies

0 likes

  • 508 Views
  • 6 replies
  • 0 likes

Edyta Bartosiewicz

Dear Spotify, Under Edyta Bartosiewicz there is no songs yet we can see almost 1000 subscribers. How comes the songwriter and performer, very popular in Poland, is still not part of your service? Fix it quickly, please!

Newbie

Dear Spotify,   Under Edyta Bartosiewicz there is no songs yet we can see almost 1000 subscribers. How comes the songwriter and performer, very popular in Poland, is still not part of your s...

meahtenoha

Spotify

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

Someone is using my spotify account

I was at a sleepover last week, and i connected my spotify to the device at her house.. But now she has added playlists and deleted my lists, what can i do?

Casual Listener

I was at a sleepover last week, and i connected my spotify to the device at her house.. But now she has added playlists and deleted my lists, what can i do?

Taylor

Community Legend

224 Views

1 replies

0 likes

Account
Security
  • 224 Views
  • 1 replies
  • 0 likes

Unable to change countries

I have done my best to read as many posts on this, and do everything that I can to get my country location to match my current country. When editing my profile I switch it from the US to Denmark (where I am at). That also matches the small country fl...

Newbie

I have done my best to read as many posts on this, and do everything that I can to get my country location to match my current country. When editing my profile I switch it from the US to Denmark (whe...

meahtenoha

Spotify

244 Views

1 replies

0 likes

  • 244 Views
  • 1 replies
  • 0 likes

Problem with Spotify premium subscription

Hi all, I've been a Spotify Premium subscriber for several months now. About two months ago the charge on my card for Spotify Premium suddenly went up from $9.99 a month to $10.74 a month. Why the sudden increase and how do I right the payment so I'm...

Newbie

Hi all, I've been a Spotify Premium subscriber for several months now. About two months ago the charge on my card for Spotify Premium suddenly went up from $9.99 a month to $10.74 a month. Why the ...

meahtenoha

Spotify

238 Views

1 replies

0 likes

  • 238 Views
  • 1 replies
  • 0 likes

Membership wont change from free to premium hours after purchasing

I bought the premium sub today whilst logged into spotify via my facebook. Once I paid I logged in and it still says I am free user and has done for hours. However when I clicked the account settings link from my welcome email spotify sent me it reco...

Visitor

I bought the premium sub today whilst logged into spotify via my facebook. Once I paid I logged in and it still says I am free user and has done for hours. However when I clicked the account settings...

MichaelJerzak

Composer

296 Views

1 replies

0 likes

Account
Subscription
  • 296 Views
  • 1 replies
  • 0 likes

pre-paid card bought, but no subscription activated

Dear all, Saturday I bought a pre-paid card. I activated this on Sunday. The pin code was accepted and I received a e-mail with my evidence that I had paid and that the card was activated. However, it never got activated. so I waited a day, perhaps s...

Newbie

Dear all,   Saturday I bought a pre-paid card. I activated this on Sunday. The pin code was accepted and I received a e-mail with my evidence that I had paid and that the card was activated....

user-removed

Not applicable

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

PayPal account charged

My PayPal account was charged, I did not link my PayPal debit card or my PayPal account to spotify. I download Spotify for my ipod, but then I deleted it... My transaction number is 1KY45385W0119250F. If I could just get my money back and my Spotify ...

Newbie

My PayPal account was charged, I did not link my PayPal debit card or my PayPal account to spotify. I download Spotify for my ipod, but then I deleted it... My transaction number is 1KY45385W0119250F...

user-removed

Not applicable

753 Views

1 replies

0 likes

  • 753 Views
  • 1 replies
  • 0 likes