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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 415001 Views
  • 965 replies
  • 108 likes
  • Account
  • 415001 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1181658 Views
  • 119 replies
  • 116 likes
  • Account
  • 1181658 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 102170 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 102170 Views
  • 68 replies
  • 10 likes

Remaining on login screen

Hi I have installed Spotify to my Nokia XpressMusic 5800 and I have created a device password as well. When I now try to log in I first can accept the terms and conditions but then after some seconds I am back in the login screen. User name and passw...

  • Casual Listener
  • Hi  I have installed Spotify to my Nokia XpressMusic 5800 and I have created a device password as well. When I now try to log in I first can accept the terms and conditions but then after...
  • Paponke
  • Casual Listener
  • 254 Views
  • 2 replies
  • 0 likes
  • 254 Views
  • 2 replies
  • 0 likes

No response through contact form

I submitted a question on the contact form and never got a response. Spam box is empty. Spotify Case # 00790770 The question: We are a university and using Spotify. We were charged for tax. Where do I send my tax exempt form to remove the tax charged...

  • Newbie
  • I submitted a question on the contact form and never got a response. Spam box is empty. Spotify Case # 00790770   The question:   We are a university and using Spotify.  We wer...
  • Sam
  • Spotify
  • 302 Views
  • 2 replies
  • 0 likes
  • 302 Views
  • 2 replies
  • 0 likes

Payment failed for 30 day trial?

I have been trying to upgrade my Spotify for the 30 day free premium trial. I have put in my card information correctly over 5 or 6 times and keep getting the same message. " Payment failed Sorry, we couldn't process your order. Please review our Pay...

  • Newbie
  • I have been trying to upgrade my Spotify for the 30 day free premium trial. I have put in my card information correctly over 5 or 6 times and keep getting the same message. " Payment failed Sorry...
  • Peter__
  • Community Legend
  • 802 Views
  • 1 replies
  • 0 likes
  • 802 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium not working correctly

Hello, I recently tried to get a 30 day free trial of Spotify Premium. It went through properly with Paypal and I recieved a Spotify reciept for it. The problem is that when I started Spotify, it still shows ads and the "Upgrade" button. I tried logg...

  • Casual Listener
  • Hello,   I recently tried to get a 30 day free trial of Spotify Premium. It went through properly with Paypal and I recieved a Spotify reciept for it. The problem is that when I started Spot...
  • razrsharp
  • Casual Listener
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Charged after canceling trial

My trial was great. I loved the service.I cancelled so that I can recommence at the beginning of the month and sync my direct debits.Unfortunatley I have been charged for a service I cancelled today and I am fuming.I want a refund immendiately and I ...

  • Casual Listener
  • My trial was great. I loved the service. I cancelled so that I can recommence at the beginning of the month and sync my direct debits. Unfortunatley I have been charged for a service I cancelle...
  • Adam
  • Roadie
  • 185 Views
  • 2 replies
  • 0 likes
  • 185 Views
  • 2 replies
  • 0 likes

Premuim and Offline Playlist

If you have a premium account and make albums available offline and your premium ends, are those albums removed ?

  • Casual Listener
  • If you have a premium account and make albums available offline and your premium ends, are those albums removed ?
  • Joe
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Can't get my device to play songs

Hi, I can't seem to play songs on my device even though I have a spotify premium account. Please fix it!

  • Newbie
  • Hi, I can't seem to play songs on my device even though I have a spotify premium account. Please fix it!
  • Joe
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Solved!! NUS discount mystery. 12 months?

HI! I just got the premiun subscription, I got cahrged 5£ but then will it charge me 19£ next month? how can I keep the NUS card on my account so the discount continues for the year that I wanna sign up for? here what appears in MY ACCOUNT: Subscript...

  • Casual Listener
  • HI! I just got the premiun subscription, I got cahrged 5£ but then will it charge me 19£ next month? how can I keep the NUS card on my account so the discount continues for the year that I wanna si...
  • Adam
  • Roadie
  • 766 Views
  • 6 replies
  • 0 likes
  • 766 Views
  • 6 replies
  • 0 likes

Account help?

I need to know how to change my username.. I feel stupid that my account username is my moms name ( long story short, I logged into mine on her tablet and it for some reason changed my username. ) please help!

  • Visitor
  • I need to know how to change my username.. I feel stupid that my account username is my moms name ( long story short, I logged into mine on her tablet and it for some reason changed my username. ) pl...
  • Adam
  • Roadie
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Charged Twice

Being charged twice every month for the same account how is this possible? How do i do to get the refund it's more then 15months we're talking

  • Newbie
  • Being charged twice every month for the same account how is this possible? How do i do to get the refund it's more then 15months we're talking
  • Joe
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Spotify will not accept any of my credit cards.

After paying for a Premium subscription for several months without any issues I recently recieved an email telling me that my payment had bounced. Knowing that I had no credit issues I assumed that it would sort itself out when it was processed for t...

  • Newbie
  • After paying for a Premium subscription for several months without any issues I recently recieved an email telling me that my payment had bounced. Knowing that I had no credit issues I assumed that i...
  • Joe
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

change creditcard

how do I change creditcard for my payment? Nikolai

  • Newbie
  • how do I change creditcard for my payment? Nikolai
  • Joe
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Solved!! Lost my playlists!!

Hello. Today after almost 2 years as a Spotify Premium user my whole spotify profile was gone. When i fired up Spotify this morning something had happened. First of all it told me i was using a "free" account which sounded strange. Second all my play...

  • Casual Listener
  • Hello.   Today after almost 2 years as a Spotify Premium user my whole spotify profile was gone. When i fired up Spotify this morning something had happened. First of all it told me i w...
  • Substorm
  • Casual Listener
  • 452 Views
  • 4 replies
  • 0 likes
  • 452 Views
  • 4 replies
  • 0 likes

Want to end premium

I want to end Premium but can´t find where I do it on the webpage, Please help!

  • Visitor
  • I want to end Premium but can´t find where I do it on the webpage, Please help!
  • Peter__
  • Community Legend
  • 1020 Views
  • 11 replies
  • 0 likes
  • 1020 Views
  • 11 replies
  • 0 likes

HELP PLEASE

Hello,this is a very difficult and complicated problem. Here's the story. My mom made a spotify account and paid for premium. I recently got an iPhone and wanted to add a playlist to my phone. The play list was on MY spotify account and could not fin...

  • Newbie
  • Hello, this is a very difficult and complicated problem. Here's the story. My mom made a spotify account and paid for premium. I recently got an iPhone and wanted to add a playlist to my phone. The ...
  • Peter__
  • Community Legend
  • 235 Views
  • 2 replies
  • 0 likes
  • 235 Views
  • 2 replies
  • 0 likes

I got two accounts, can't log in with the original!

Hi! So somehow my Spotify account split into two accounts, one account is the Facebook account, and other is the original account with Spotify details. I can't log in with the original account. Also my Facebook account and Spotify account seem to hav...

  • Visitor
  • Hi!   So somehow my Spotify account split into two accounts, one account is the Facebook account, and other is the original account with Spotify details. I can't log in with the original acc...
  • Peter__
  • Community Legend
  • 465 Views
  • 3 replies
  • 0 likes
  • 465 Views
  • 3 replies
  • 0 likes

How to make my facebook appear the song listen to on chat name ?

I have check on my facebook acocunt on my chat name using another fb account but it not appear the song what listen to but my friend he got appear the song he listen to as image below

listen.jpg
  • Casual Listener
  • I have check on my facebook acocunt on my chat name using another fb account but it  not appear  the song what listen to but my friend he got appear the song he listen  to  as ima...
  • Peter__
  • Community Legend
  • 1036 Views
  • 1 replies
  • 0 likes
  • 1036 Views
  • 1 replies
  • 0 likes

changing Facebook account

Dear reader, I've made a new Facebook account and I would like to delete the account I'm currently using. The problem is that I have a subscription with my old account. Is it possible to transfer this subscription (and playlists) to my new Facebook a...

  • Newbie
  • Dear reader,   I've made a new Facebook account and I would like to delete the account I'm currently using. The problem is that I have a subscription with my old account. Is it possible to t...
  • Peter__
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

US gift card in Polish account

Can I use 10$ US Spotify Gift Card with my Polish account?

  • Casual Listener
  • Can I use 10$ US Spotify Gift Card with my Polish account?
  • Peter__
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Solved!! Wrong giftcard

My brother bought me spotify for my birthday, but he got me on year of unlimited in stead of a half year premium. I do not even own a computer an the idea was that i could bring music with me on my phone. Is there any chance that I could change to pr...

  • Casual Listener
  • My brother bought me spotify for my birthday, but he got me on year of unlimited in stead of a half year premium. I do not even own a computer an the idea was that i could bring music with me on my p...
  • Peter__
  • Community Legend
  • 324 Views
  • 2 replies
  • 0 likes
  • 324 Views
  • 2 replies
  • 0 likes