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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156233 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156233 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10605 Views
  • 3 replies
  • 10 likes
  • Security
  • 10605 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506628 Views
  • 985 replies
  • 112 likes
  • Account
  • 506628 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124453 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124453 Views
  • 74 replies
  • 12 likes

Cancelled subscription however was still charged!

Hi, I was on the premium 30 day trial on Spotify and cancelled my subscription the day before the trial ended as I do not intend to use Spotify premium anymore. However 2 days after the trial ended I was charged 11.99 AUD as if my trial had never bee...

  • Newbie
  • Hi,   I was on the premium 30 day trial on Spotify and cancelled my subscription the day before the trial ended as I do not intend to use Spotify premium anymore. However 2 days after the tr...
  • Liam
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Can I enter gift card # during 30-day premium trial?

I just signed up for the 30-day premium trial today. I have a physical Spotify gift card($10) that I bought at Kroger grocery store. If I enter that gift card number into my account today, how will that affect the 30-day premium trial? Or should I ju...

  • Newbie
  • I just signed up for the 30-day premium trial today.   I have a physical Spotify gift card($10) that I bought at Kroger grocery store.   If I enter that gift card number into my acc...
  • Liam
  • Community Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • Premium
  • 261 Views
  • 1 replies
  • 0 likes

Deactivated My Facebook - Lost My Spotify Premium Account

I want my Facebook account deactivated but now I can't use Spotify. I have a free trial right now but how will I get my Spotify Premium account back? I lost all my track lists and music I foun here. I also just paid on Aug 24th. Please help!

  • Newbie
  • I want my Facebook account deactivated but now I can't use Spotify. I have a free trial right now but how will I get my Spotify Premium account back? I lost all my track lists and music I foun here. ...
  • Liam
  • Community Legend
  • 441 Views
  • 1 replies
  • 0 likes
  • 441 Views
  • 1 replies
  • 0 likes

Upgrading to Premium Movistar error invoice - Spain

Hi! Today I upgraded to Spotify Premium through Movistar (Spanish Mobile Operator ) but I just check my invoice from my account to see if I have cancelled correctly Spotify Unlimited and it appears a new Spotify Premium invoice without 40% discount. ...

  • Newbie
  • Hi!   Today I upgraded to Spotify Premium through Movistar  (Spanish Mobile Operator ) but I just check my invoice from my account to see if I have cancelled correctly Spotify Unlimited...
  • Sam
  • Spotify
  • 470 Views
  • 3 replies
  • 0 likes
  • Premium
  • 470 Views
  • 3 replies
  • 0 likes

Spotify Raised My Monthly Subscription Cost with out Notification.

Spotify Raised My Monthly Subscription Cost with out notification.... I emailed them and they solution? Delete my account if I didn't like it. I laughed when I read it! - They said in the agreement they would contact me if any price change.. Why didn...

  • Casual Listener
  • Spotify Raised My Monthly Subscription Cost with out notification.... I emailed them and they solution? Delete my account if I didn't like it.  I laughed when I read it!       - ...
  • Sam
  • Spotify
  • 833 Views
  • 7 replies
  • 0 likes
  • 833 Views
  • 7 replies
  • 0 likes

Was charged for Premium but I cannot cancel because my subscription status shows free

I signed up for a trial. I was charged $9.99 for premium. Now I want to cancel. However, there is no way to cancel. My account shows that I have a free subscription. So, if I have a free subscription and I am being charged $9.99/month (one month only...

  • Casual Listener
  • I signed up for a trial. I was charged $9.99 for premium. Now I want to cancel. However, there is no way to cancel. My account shows that I have a free subscription.   So, if I have a free s...
  • Sam
  • Spotify
  • 387 Views
  • 6 replies
  • 0 likes
  • Subscription
  • 387 Views
  • 6 replies
  • 0 likes

Why my account isn't deleted ?

Hello I have sent a request with it : https://www.spotify.com/fr/about-us/contact/contact-spotify-support/, where I wrote (in French because I'm French) that I want to delete my account because I will recreate one other with a new email address (<> i...

  • Visitor
  • Hello 🙂 I have sent a request with it : https://www.spotify.com/fr/about-us/contact/contact-spotify-support/, where I wrote (in French because I'm French) that I want to delete my account because ...
  • Adam
  • Roadie
  • 1361 Views
  • 21 replies
  • 0 likes
  • 1361 Views
  • 21 replies
  • 0 likes

Featured accounts

How is the selection of featured accounts in the follow tab made? Is there any form on the site where a people can apply for being his account featured like the VIP form?

  • Community Legend
  • How is the selection of featured accounts in the follow tab made?   Is there any form on the site where a people can apply for being his account featured like the VIP form?    
  • krikelin
  • Community Legend
  • 263 Views
  • 2 replies
  • 0 likes
  • 263 Views
  • 2 replies
  • 0 likes

Incorrect username and no picture

Hi, I've had spotify for a few months now and suddenly, my profile picture is missing (but still correct in the upper right corner) and my name has been changed from my name on facebook to the original username when I first joined spotify. I have tri...

  • Casual Listener
  • Hi, I've had spotify for a few months now and suddenly, my profile picture is missing (but still correct in the upper right corner) and my name has been changed from my name on facebook to the origin...
  • Liam
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Removing Filtr "enter-country-here" from Discovery

Hello! I have unsubscribed from Filtr Finland a long time ago and still I get suggestions from bands I rather not even know about. Is there a way to get permanently rid of those suggestions? Thanks.

  • Regular
  • Hello!   I have unsubscribed from Filtr Finland a long time ago and still I get suggestions from bands I rather not even know about. Is there a way to get permanently rid of those suggestion...
  • Jamie
  • Spotify Legend
  • 442 Views
  • 9 replies
  • 0 likes
  • 442 Views
  • 9 replies
  • 0 likes

reset device

Hello there, can u guys reset my devices? thanks

  • Casual Listener
  • Hello there, can u guys reset my devices? thanks
  • Taylor
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 241 Views
  • 1 replies
  • 0 likes

Missing Dependencies Version 0.1.5

I cannot search for an artist, this error keeps coming up: Missing Dependencies Framework Compatible with social-artist-shared (Version 0.1.5) does not exist. I pay for Spotify Premium, this error is very irritating.

  • Newbie
  • I cannot search for an artist, this error keeps coming up:   Missing Dependencies Framework Compatible with social-artist-shared (Version 0.1.5) does not exist. I pay for Spotify Premi...
  • Taylor
  • Community Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Spotify crashes after every time I log in

i got spotify premium, and I've had this problem for a while, and i've tried to find any similar problem on the forums, but havnt had any luck. Everytime i log into spotify ( thru facebook ) It loads, and i manage to see some of my playlists being lo...

  • Casual Listener
  • i got spotify premium, and I've had this problem for a while, and i've tried to find any similar problem on the forums, but havnt had any luck. Everytime i log into spotify ( thru facebook ) It loads...
  • Alexander-melee
  • Casual Listener
  • 354 Views
  • 2 replies
  • 1 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 354 Views
  • 2 replies
  • 1 likes

Canciones no se reproducen

Hola! Tengo generadas una playlist con unas 350 canciones y por momentos hay canciones que dejan de poderse oir y se queda clavada la lista de reproduccion hasta que no paso a la siguiente cancion. Si la reproduzco individualmente tampoco funciona. E...

  • Visitor
  • Hola! Tengo generadas una playlist con unas 350 canciones y por momentos hay canciones que dejan de poderse oir y se queda clavada la lista de reproduccion hasta que no paso a la siguiente cancion. S...
  • user-removed
  • Not applicable
  • 553 Views
  • 8 replies
  • 0 likes
  • Premium
  • 553 Views
  • 8 replies
  • 0 likes

Still paying $9.99 a month for an account I cant access!

Ok, so I created a fake facebook account in order to sign up for spotify the first time. (Stupid, I know) But I had not anticipated how integrated Spotify and Facebook were going to be in the future.... Cut to the present, I cant access my "fake" fac...

  • Newbie
  • Ok, so I created a fake facebook account in order to sign up for spotify the first time. (Stupid, I know) But I had not anticipated how integrated Spotify and Facebook were going to be in the future....
  • Peter__
  • Community Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • Account
  • 238 Views
  • 1 replies
  • 0 likes

(Sorry, but) I can't log in to Spotify

Sorry, as I suppose this must be the most common problem in here, still, I can't find any solution. Until recently, I have been able to log in to Spotify both from Start menu and from Facebook. Since yesterday. If I try opening the program in from St...

  • Casual Listener
  • Sorry, as I suppose this must be the most common problem in here, still, I can't find any solution.  Until recently, I have been able to log in to Spotify both from Start menu and from Facebook...
  • Peter__
  • Community Legend
  • 1622 Views
  • 14 replies
  • 0 likes
  • 1622 Views
  • 14 replies
  • 0 likes

Removing devices

I jsut broke up with my girlfriend and I think she's using my spotify I was hoping to just delete my devices from my account and re-signin to the ones I actually am using, not sure how to go about doing that.

  • Casual Listener
  • I jsut broke up with my girlfriend and I think she's using my spotify I was hoping to just delete my devices from my account and re-signin to the ones I actually am using, not sure how to go about do...
  • Peter__
  • Community Legend
  • 170202 Views
  • 9 replies
  • 36 likes
  • 170202 Views
  • 9 replies
  • 36 likes

Help - find followed artists

In the new update, it only gives me the option to see who I recently listened to, or who to follow. It doesn't give me the potion to see who I am following anymore. If there is any way to see who I am following now, please let me know, because I have...

  • Casual Listener
  • In the new update, it only gives me the option to see who I recently listened to, or who to follow. It doesn't give me the potion to see who I am following anymore. If there is any way to see who I a...
  • Peter__
  • Community Legend
  • 655 Views
  • 3 replies
  • 0 likes
  • Account
  • 655 Views
  • 3 replies
  • 0 likes

Try premium account for 30 days for free - doesnt work

Hello, I have been wanting to try the 30 days premium account for free but every time I click on the link on the main page it goes to a page which says 9.99e/ m like I want to suscribe to the normal premium for ever. Could you help me out. thanks

  • Newbie
  • Hello,   I have been wanting to try the 30 days premium account for free but every time I click on the link on the main page it goes to a page which says 9.99e/ m like I want to suscribe to ...
  • Liam
  • Community Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Can't reach my first Spotify ID which was connected with Facebook.

Dear all, I have some troubles with my profile. First, when I created a second account, it automatically linked with my facebook profile which was my first spotify account. Now that I succeeded in disconnecting the second account from my facebook pro...

  • Casual Listener
  • Dear all, I have some troubles with my profile. First, when I created a second account, it automatically linked with my facebook profile which was my first spotify account. Now that I succeeded i...
  • Taylor
  • Community Legend
  • 303 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 303 Views
  • 3 replies
  • 0 likes