Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
89131 Views
9 replies
2 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
759950 Views
18 replies
29 likes
Hey Guys, I want an abbo of spotify ultimate for 4,99 €. Can I pay with debit? Where can I place my bank account details? thank you Dani
Hey Guys, I want an abbo of spotify ultimate for 4,99 €. Can I pay with debit? Where can I place my bank account details? thank you Dani
Community Legend
599 Views
3 replies
0 likes
I am currently a Spotify premium user, paying with my credit card. Two days ago, my friend gave me a Spotify gift card and I accidently redeemed for Spotify subscriptions while I am still under premium subscription. I don't know whether gift-card val...
I am currently a Spotify premium user, paying with my credit card. Two days ago, my friend gave me a Spotify gift card and I accidently redeemed for Spotify subscriptions while I am still under premi...
Roadie
2335 Views
1 replies
1 likes
Spotify charged twice the same value in the same month! Already reported it two vezez this problem, but Spotify does not answer me! Have I been swindled? On 02/06/2013 sent to my account a charge of 6.99 euros + 6.99 euros. Why did they do this? This...
Spotify charged twice the same value in the same month! Already reported it two vezez this problem, but Spotify does not answer me! Have I been swindled? On 02/06/2013 sent to my account a charge of ...
Spotify Legend
671 Views
7 replies
0 likes
Hello I have signed back up to spotify premium several hours ago but I am still getting adverts in the application (have not tried my mobile yet) PC has been restarted, logged out and back in on application a couple of times as well. Is there any fix...
Hello I have signed back up to spotify premium several hours ago but I am still getting adverts in the application (have not tried my mobile yet) PC has been restarted, logged out and back...
Spotify Star
530 Views
6 replies
0 likes
Hi, I really hope there is a solution to this! I set up my spotify account through my facebook and signed up to a direct debit for premium, I have just deleted my facebook and have no intention of reactivating it, every solution I find envolves signi...
Hi, I really hope there is a solution to this! I set up my spotify account through my facebook and signed up to a direct debit for premium, I have just deleted my facebook and have no intenti...
Roadie
993 Views
3 replies
1 likes
Hi, So recently I got a message saying something like (Error code: 410) and that I was logged out of my account. I tried reseting the password but didn't recive any emails. Maybe someone changed my email and password? I sent a support ticket 4 days a...
Hi, So recently I got a message saying something like (Error code: 410) and that I was logged out of my account. I tried reseting the password but didn't recive any emails. Maybe someone c...
Roadie
600 Views
6 replies
0 likes
Hi, so I had a spotify connected with my facebook and then tried to make another account that was seperate. But my second account ended up connecting with my facebook so i now have two spotify accounts connected to facebook but, i lost my old playlis...
Hi, so I had a spotify connected with my facebook and then tried to make another account that was seperate. But my second account ended up connecting with my facebook so i now have two spotify accoun...
Community Legend
272 Views
1 replies
0 likes
So I sent a query regarding how I think I was charged when I shouldn't have been. Due to the lack of money that I currently have, I was requesting a refund. I am very short on money at the moment, so if someone could give me an idea on how long these...
So I sent a query regarding how I think I was charged when I shouldn't have been. Due to the lack of money that I currently have, I was requesting a refund. I am very short on money at the moment, so...
Community Legend
437 Views
1 replies
1 likes
Every once and then I have to redownload my playlists because the app is telling me I have more than 3 devices synced where I think y only have on 3 laptop, and 2 phones. Can you tell me how many devices have my account??? Or why is this is happening
Every once and then I have to redownload my playlists because the app is telling me I have more than 3 devices synced where I think y only have on 3 laptop, and 2 phones. Can you tell me how many dev...
Community Legend
1832 Views
1 replies
0 likes
Hello there!I recently got the free Spotify app, automatically starting the 48 Hour trial. I got out of class and realized that it was about an hour over the end of the trial. I hastily deleted the app, and now I am freaking out a bit. Will I be auto...
Hello there! I recently got the free Spotify app, automatically starting the 48 Hour trial. I got out of class and realized that it was about an hour over the end of the trial. I hastily deleted the...
Community Legend
4229 Views
7 replies
0 likes
Hi, I wanted to know how many MB does one synced (off line) album (aprox 8-10 songs) take on an iphone? Thanks
Hi, I wanted to know how many MB does one synced (off line) album (aprox 8-10 songs) take on an iphone? Thanks
Composer
254 Views
1 replies
0 likes
If so that's the worst business practice i've ever heard of. People trying to subscribe and you are sooo unhelpful. How about you have someone email me and do it for me. That would be great.
If so that's the worst business practice i've ever heard of. People trying to subscribe and you are sooo unhelpful. How about you have someone email me and do it for me. That would be grea...
Roadie
531 Views
7 replies
0 likes
I signed up for the free trail and my credit/debit card was charged the next day for the month. Love spotify but please fix this. Thanks, Mark
I signed up for the free trail and my credit/debit card was charged the next day for the month. Love spotify but please fix this. Thanks, Mark
Community Legend
302 Views
1 replies
0 likes
Folks, A bit of frustration here. I am a premium subscriber that has now had my offline listening withdrawn from my main device for the 2nd time in less than a week. I've asked to have my devices reset - I guess it was done as my offline listening wa...
Folks, A bit of frustration here. I am a premium subscriber that has now had my offline listening withdrawn from my main device for the 2nd time in less than a week. I've asked to have my devic...
Community Legend
287 Views
1 replies
0 likes
Hi - can you please correct this issue as I have used an alternative browser and updated payment details in my account settings. Appears to be codeing issue with the communication for authenticating payment via Facebook password - Very frustrating - ...
Hi - can you please correct this issue as I have used an alternative browser and updated payment details in my account settings. Appears to be codeing issue with the communication for authenticating ...
Community Legend
1884 Views
5 replies
3 likes
I just created a new spotify account, linked to a new email for business purposes. I logged out of my personal account and tried to sign in to my new one. When I sign into that account, Spotify completely breaks down and becomes unrepsonsive. When I ...
I just created a new spotify account, linked to a new email for business purposes. I logged out of my personal account and tried to sign in to my new one. When I sign into that account, Spotify compl...
Community Legend
341 Views
1 replies
0 likes
I go through the process to cancel my premium subscription, at the last step it asks me to login to Facebook - but this sends me back to the subscription page which states I have a current premium sub. I've tried logging out of FB, I've tried using I...
I go through the process to cancel my premium subscription, at the last step it asks me to login to Facebook - but this sends me back to the subscription page which states I have a current premium su...
Community Legend
360 Views
2 replies
0 likes
After having Spotify Premium for five months, I lost my debit card and forgot to change my account information before the bill cycle ended. As a result my premium access was cancelled. Not a big deal. However, when I went to renew my account and afte...
After having Spotify Premium for five months, I lost my debit card and forgot to change my account information before the bill cycle ended. As a result my premium access was cancelled. Not a big deal...
Gig Goer
669 Views
4 replies
0 likes
Hi there, I just purchased a sportify card with 300DKK on it. I then went to redeem it, and it told me that the code was invalid. I will take a picture of my card and send it to a customer service representant if that is requested. This bugs me alot,...
Hi there, I just purchased a sportify card with 300DKK on it. I then went to redeem it, and it told me that the code was invalid. I will take a picture of my card and send it to a custom...
Regular
1944 Views
4 replies
0 likes
I logged in this morning on my spotify account and noticed that i didnt have my playlists anymore. Is there anyway to recover them? Thanks a bunch!
I logged in this morning on my spotify account and noticed that i didnt have my playlists anymore. Is there anyway to recover them? Thanks a bunch!
Roadie
442 Views
3 replies
0 likes
