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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • WhyNea
  • Newbie
  • 171849 Views
  • 185 replies
  • 13 likes
  • Account
    Free
  • 171849 Views
  • 185 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11334 Views
  • 6 replies
  • 11 likes
  • Security
  • 11334 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515639 Views
  • 986 replies
  • 113 likes
  • Account
  • 515639 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125943 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125943 Views
  • 74 replies
  • 12 likes

Need password reset help

Hi, I have been trying to reset my main account but can't get the reset email to come through. I've tried turning off every filter and firewall that I have with no luck. Can you assist? Spotify Case # 00895457: Reset password ref:_00DD0pxIW._500D0UQa...

  • Newbie
  • Hi,   I have been trying to reset my main account but can't get the reset email to come through. I've tried turning off every filter and firewall that I have with no luck. Can you assist? ...
  • Liam
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • Account
  • 258 Views
  • 1 replies
  • 0 likes

Logging in with email address displaying differently to logging via username

Hi all,I have been a free member for quite some time now and last night I decided to sign up for premium. Somehow I have messed up, I thought I had signed up incorrectly and started a premium trial twice using PayPal for future payments. The issue I ...

  • Casual Listener
  • Hi all, I have been a free member for quite some time now and last night I decided to sign up for premium. Somehow I have messed up, I thought I had signed up incorrectly and started a premium...
  • jamiewhitephd
  • Casual Listener
  • 267 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 267 Views
  • 2 replies
  • 0 likes

No premium for 4 months of paid sub

When I stopped payment within days my premium came on. Give me 2 of the 4 months and I will renew.

  • Newbie
  • When I stopped payment within days my premium came on. Give me 2 of the 4 months and I will renew.
  • Liam
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Gift Card + Premium upgrade issue

Hi, I'm in Australia and I want to use the gift card I received to upgrade to the premium option, but the gift card option is not enabled. Happy to bypass the free trial and just pay from the start. How do I preceed using my gift card? Can't see anyt...

  • Regular
  • Hi, I'm in Australia and I want to use the gift card I received to upgrade to the premium option, but the gift card option is not enabled. Happy to bypass the free trial and just pay from the s...
  • Liam
  • Community Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Lost Playlists when 2nd account created. PLEASE HELP!

Hi, My original spotify account was created via my Facebook Account and I formed three main playlist titled Chillness, Progresssive/Vocal, and ^_^. When I had created a second account I signed up for an actual Spotify Account with the username iloveg...

  • Casual Listener
  • Hi,   My original spotify account was created via my Facebook Account and I formed three main playlist titled Chillness, Progresssive/Vocal, and ^_^. When I had created a second account I si...
  • Taylor
  • Community Legend
  • 274 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 274 Views
  • 2 replies
  • 0 likes

iPad Unlimited subscription misleading

I just purchased an "unlimited" plan for my iPad...I looked at the different plans and it appeared as though I would be able to search and play and at the very least save a song to a playlist. You know, stream music and save what I like. Like it impl...

  • Newbie
  • I just purchased an "unlimited" plan for my iPad...I looked at the different plans and it appeared as though I would be able to search and play and at the very least save a song to a playlist. You kn...
  • jennpete
  • Newbie
  • 453 Views
  • 4 replies
  • 1 likes
  • 453 Views
  • 4 replies
  • 1 likes

I don't want to pay

Hi, my name is Alessandro. Two hours ago I became a new Spotify member. My status is: "You are registered to Spotify Premium until 2013-09-03. Then, your account will become a Spotify Free account." What does it mean? I don't want to pay anything. Pl...

  • Newbie
  • Hi, my name is Alessandro.   Two hours ago I became a new Spotify member.   My status is: "You are registered to Spotify Premium until 2013-09-03. Then, your account will become a...
  • meahtenoha
  • Spotify
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Solved!! Web page wont load

So i have spotify downloaded on my macbook pro and i wanted to upgrade to premium so i went to the website and the home page worked fine and when i click on the choose prduct page the banner and everything loads but no content. Just realised i have p...

  • Casual Listener
  • So i have spotify downloaded on my macbook pro and i wanted to upgrade to premium so i went to the website and the home page worked fine and when i click on the choose prduct page the banner and ever...
  • emy
  • Casual Listener
  • 808 Views
  • 2 replies
  • 0 likes
  • 808 Views
  • 2 replies
  • 0 likes

Your country does not match the one set in your profile

I am yet another person having difficulties with my country "not matching". However, when I go in to change it on my Mac, it already states "United Kingdom", which is where I moved to from the USA. I have tried quitting, starting back up, uninstallin...

Screen Shot 2013-09-01 at 12.18.29 PM.png Screen Shot 2013-09-01 at 12.19.28 PM.png
  • Casual Listener
  • I am yet another person having difficulties with my country "not matching". However, when I go in to change it on my Mac, it already states "United Kingdom", which is where I moved to from the USA. I...
  • Liam
  • Community Legend
  • 954 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
  • 954 Views
  • 3 replies
  • 0 likes

Gift Card Issues

hi, I bought a €10 gift card to try Spotify Premium. Now, activating was very easy, until I found out I had activated it with the wrong account.. I have two accounts, and I was logged in with the old account while activating. Is there anything I can ...

  • Newbie
  • hi,  I bought a €10 gift card to try Spotify Premium.  Now, activating was very easy, until I found out I had activated it with the wrong account.. I have two accounts, and I was logg...
  • Liam
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

On Spotify Premium and still hearing adverts!

Hello, I am hoping for some help- I subscribed to Premium a couple of months ago but my laptop wasnt very good so hardly used it. Just got a new one and started using Spotify properly, only I am getting adverts every few songs and I thought that shou...

  • Newbie
  • Hello,   I am hoping for some help- I subscribed to Premium a couple of months ago but my laptop wasnt very good so hardly used it. Just got a new one and started using Spotify properly...
  • user-removed
  • Not applicable
  • 1478 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 1478 Views
  • 2 replies
  • 0 likes

Problem with the payment for Premium.

Hi there, I have a spotify account not connected with facebook. Currently I stay in Germany and tried to pay for my Premium membership with a polish card. I have changed the country to Poland here: https://www.spotify.com/pl/get-spotify/go/premium/ ....

  • Casual Listener
  • Hi there,   I have a spotify account not connected with facebook. Currently I stay in Germany and tried to pay for my Premium membership with a polish card. I have changed the country to Pol...
  • Liam
  • Community Legend
  • 296 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 296 Views
  • 3 replies
  • 0 likes

Help! How do I get back on my original Spotify Account (from facebook sync)?

When I first signed up for spotify, I synced my account with my facebook and so basically my email account on spotify would automatically link me to my facebook account. The playlists I had with that email account (let's call it xyz@yahoo.com <-- I d...

  • Newbie
  • When I first signed up for spotify, I synced my account with my facebook and so basically my email account on spotify would automatically link me to my facebook account. The playlists I had with that...
  • Taylor
  • Community Legend
  • 396 Views
  • 1 replies
  • 0 likes
  • Account
  • 396 Views
  • 1 replies
  • 0 likes

Account linked with other/wrong facebook account

My account is linked with the wrong facebook account. I have tried disconnecting and reconnecting and entering my info, but it still shows a friend's facebook name. How do I go about fixing this?

  • Casual Listener
  • My account is linked with the wrong facebook account. I have tried disconnecting and reconnecting and entering my info, but it still shows a friend's facebook name.   How do I go about fixin...
  • Liam
  • Community Legend
  • 385 Views
  • 1 replies
  • 0 likes
  • Account
  • 385 Views
  • 1 replies
  • 0 likes

All of my playlists are gone

I was listening to my playlists yesterday and when I went to go listen later that day, all of my playlists were gone. My email is brombese@gmail.com, I'm a premium member and I REALLY miss my music I haven't deleted any of them and I've tried logging...

  • Newbie
  • I was listening to my playlists yesterday and when I went to go listen later that day, all of my playlists were gone. My email is brombese@gmail.com, I'm a premium member and I REALLY miss my music �...
  • Taylor
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • Premium
  • 183 Views
  • 1 replies
  • 0 likes

Spotify-account for our sports team. Facebook: Admin rights, but no password

Hey together! I am using spotify for myself and usually log on via my own facebook-account. Now I'm also a DJ for our local sports team. They have got their own facebook page to post their stuff. I'd like to run another spotify account for this team,...

  • Casual Listener
  • Hey together!   I am using spotify for myself and usually log on via my own facebook-account. Now I'm also a DJ for our local sports team. They have got their own facebook page to post the...
  • meahtenoha
  • Spotify
  • 442 Views
  • 3 replies
  • 0 likes
  • 442 Views
  • 3 replies
  • 0 likes

Paying For Premium, Only Getting Free Service

I have been paying for premium service for the past few months and everything was fine until today when tried to install spotify onto macbook. Now I appear to have free service only. I don't use facebook to log in - I use username and password. Could...

  • Casual Listener
  • I have been paying for premium service for the past few months and everything was fine until today when tried to install spotify onto macbook. Now I appear to have free service only. I don't use face...
  • meahtenoha
  • Spotify
  • 273 Views
  • 4 replies
  • 0 likes
  • Premium
  • 273 Views
  • 4 replies
  • 0 likes

Can't log in to Desktop Spotify

Hi, I have been using Spotify for a couple of months now, with some issues. About a week ago it wouldn't let me play any of my songs or playlists because I had run out of 'free plays' after searching the internet I came to the conclusion that I shoul...

  • Visitor
  • Hi,   I have been using Spotify for a couple of months now, with some issues. About a week ago it wouldn't let me play any of my songs or playlists because I had run out of 'free plays' after ...
  • meahtenoha
  • Spotify
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

Dual Account

I have a UK and US account. Can I access my UK account if I sign up for Premium?

  • Newbie
  • I have a UK and US account. Can I access my UK account if I sign up for Premium?
  • Liam
  • Community Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Cancelled subscription however was still charged!

Hi, I was on the premium 30 day trial on Spotify and cancelled my subscription the day before the trial ended as I do not intend to use Spotify premium anymore. However 2 days after the trial ended I was charged 11.99 AUD as if my trial had never bee...

  • Newbie
  • Hi,   I was on the premium 30 day trial on Spotify and cancelled my subscription the day before the trial ended as I do not intend to use Spotify premium anymore. However 2 days after the tr...
  • Liam
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes