Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14879 Views

7 replies

11 likes

Security
  • 14879 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554514 Views

991 replies

116 likes

Account
  • 554514 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131250 Views

74 replies

12 likes

Account
Login
Premium
  • 131250 Views
  • 74 replies
  • 12 likes

Solved!! Spotify still thinks im in Spain

I know this question has been asked many times but i havent found an answer that fixes my problem and i dont have the time to go sifting through hundreds of threads to find it. I was recently studying in Barcelona, Spain for a semester. I purchased s...

Regular

I know this question has been asked many times but i havent found an answer that fixes my problem and i dont have the time to go sifting through hundreds of threads to find it. I was recently studyin...

curban6920

Regular

417 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 417 Views
  • 1 replies
  • 0 likes

No access

(Sorry about my english, i'm not that good in the language.., hope you'll understand me anyway..) I can't access to My Spotify Premium-account.. I have contacted My operator and they asked me to "reload" the spotify app and I did but still have no ac...

Casual Listener

(Sorry about my english, i'm not that good in the language.., hope you'll understand me anyway..) I can't access to My Spotify Premium-account.. 😞 I have contacted My operator and they asked me to "...

Liam

Community Legend

240 Views

2 replies

0 likes

Account
  • 240 Views
  • 2 replies
  • 0 likes

Got charged £59.94 without being asked for student codes

So yes, I just got charged 59 pounds and am not a happy person at all. I was looking to see how much it would cost me to subscribe 6 months with a student code from NUS or UNI days. I selected 6 months and they asked me to log in through Facebook. I ...

Newbie

So yes, I just got charged 59 pounds and am not a happy person at all. I was looking to see how much it would cost me to subscribe 6 months with a student code from NUS or UNI days. I selected 6 mont...

Liam

Community Legend

283 Views

1 replies

0 likes

Account
Premium
Subscription
  • 283 Views
  • 1 replies
  • 0 likes

Can you change your account from one facebook account to another?

I've been looking through the threads and the preferences > social media option isn't there. I'm a mac user. I have over 500 playlists in my spotify so I don't want to loose them. I'd rather just disconnect if from facebook all together beause I deac...

Casual Listener

I've been looking through the threads and the preferences > social media option isn't there. I'm a mac user. I have over 500 playlists in my spotify so I don't want to loose them. I'd rather just ...

Peter__

Community Legend

1157 Views

3 replies

0 likes

Login
  • 1157 Views
  • 3 replies
  • 0 likes

Log in- error 408

Ive recently moved to spain from ireland but want to use spotify but i get error 408 when trying to log in on iphone. i want to start a subscrition but im afraid it wont work or if it does it wont be the same spotify as home. Can anyone clear this up...

Newbie

Ive recently moved to spain from ireland but want to use spotify but i get error 408 when trying to log in on iphone. i want to start a subscrition but im afraid it wont work or if it does it wont be...

Peter__

Community Legend

795 Views

1 replies

0 likes

Account
Other
Subscription
  • 795 Views
  • 1 replies
  • 0 likes

I've upgraded to Premium but Spotify still asks me to upgrade

Hi there, I've upgraded to premium so I can link to my sonos. but when I login to spotify it still asks me if I want to upgrade. what should I do? Matt

Newbie

Hi there, I've upgraded to premium so I can link to my sonos. but when I login to spotify it still asks me if I want to upgrade. what should I do? Matt

Peter__

Community Legend

633 Views

1 replies

0 likes

  • 633 Views
  • 1 replies
  • 0 likes

Solved!! Deleted a Playlist?

Hello A Spotify premium user (Jenelectro) deleted my playlist - offline by accident. could you restore please? x

Newbie

Hello    A Spotify premium user (Jenelectro)   deleted my playlist - offline by accident.   could you restore please?    x

Peter__

Community Legend

604 Views

9 replies

0 likes

  • 604 Views
  • 9 replies
  • 0 likes

Forgot my Username and the mail signed to it. Spotify support wont answer, help me please!

Hey there people. I got somewhat of an embaresing problem here. My iPhone recently broke down and it was ofcourse from that device i used spotify. The problem i got now is that i don't remember the Username for my account. That would be an easy fix i...

Newbie

Hey there people. I got somewhat of an embaresing problem here. My iPhone recently broke down and it was ofcourse from that device i used spotify. The problem i got now is that i don't remember the U...

Adam

Roadie

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

Spotify thinks Im in the wrong country

Hi! I was recently in the USA and then changes my country. Now, I am back in Norway, and I have changed the country back in my account, but I still cant login. Then I upgraded from spotify free to premium hopin that wouls solve my problem. Still I am...

Visitor

Hi!   I was recently in the USA and then changes my country. Now, I am back in Norway, and I have changed the country back in my account, but I still cant login. Then I upgraded from spotify...

Adam

Roadie

274 Views

1 replies

1 likes

  • 274 Views
  • 1 replies
  • 1 likes

How can I use several devices with one Spotify account?

Hi. I have connected several devices to my Spotify account. My Spotify installation on my laptop computer at home, my SONOS box at home, my cell phone and my work computer. And in some cases, my girlfriend is at home and want to use Spotify on SONOS ...

Casual Listener

Hi.   I have connected several devices to my Spotify account.  My Spotify installation on my laptop computer at home, my SONOS box at home, my cell phone and my work computer.  And...

Adam

Roadie

1756 Views

1 replies

0 likes

  • 1756 Views
  • 1 replies
  • 0 likes

Spotify Premium & unlinking Facebook account

I have Spotify Premium but I can't use it if I deactivate my Facebook account. I don't want my Facebook anymore, is there any way you can unsync the accounts?!

Casual Listener

I have Spotify Premium but I can't use it if I deactivate my Facebook account. I don't want my Facebook anymore, is there any way you can unsync the accounts?!

Adam

Roadie

2527 Views

1 replies

2 likes

Account
Login
Premium
Subscription
  • 2527 Views
  • 1 replies
  • 2 likes

Signed up with wrong email. Problem with canceling service.

Hi, when I first signed up for spotify I ended up using an email that doesn't exist on accident(same name different email service). I have been on Premium trail which ends tomorrow. Now that I want to cancel the service it's asking for the account pa...

Newbie

Hi, when I first signed up for spotify I ended up using an email that doesn't exist on accident(same name different email service). I have been on Premium trail which ends tomorrow. Now that I want t...

Adam

Roadie

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

I'm an artist - how do I display Songkick concerts and bio on my artist page on Spotify?

Hi, I'm an artist and I'd like to feed my info about my concert dates from Songkick to my Spotify artist page. How do I do this? Also, when are you going to enable us, artists, enter our bio directly to Spotify? Why is it so complicated on Spotify (y...

Casual Listener

Hi,   I'm an artist and I'd like to feed my info about my concert dates from Songkick to my Spotify artist page. How do I do this?   Also, when are you going to enable us, artists, ...

Richard

Community Legend

1057 Views

1 replies

0 likes

Other
  • 1057 Views
  • 1 replies
  • 0 likes

Solved!! Premium account issues

Hey, so I just updated the spotify app on my iphone. I reset the password, because I couldn't remember any of the settings. I got in. I thought I logged in through facebook and all of my playlists are the same. However, it now randomly says on both m...

Casual Listener

Hey, so I just updated the spotify app on my iphone. I reset the password, because I couldn't remember any of the settings. I got in. I thought I logged in through facebook and all of my playlists ar...

gshum

Casual Listener

440 Views

2 replies

0 likes

  • 440 Views
  • 2 replies
  • 0 likes

Subscription expired, when renewed offline tracks needed resync

I noticed today that my subscription had expired, after renewing it I realized there was no option to select a yearly subscription again. I'd like to switch to a yearly premium subscription so I dont have to worry about it on a monthly basis. Is this...

Music Fan

I noticed today that my subscription had expired, after renewing it I realized there was no option to select a yearly subscription again. I'd like to switch to a yearly premium subscription so I dont...

TomTheBomb

Music Fan

1390 Views

10 replies

0 likes

Premium
Subscription
  • 1390 Views
  • 10 replies
  • 0 likes

Solved!! How can i reach back my spotify account only with Paypal infos?

Hi all! All the subject is on the title. I recently re-formated my computer, and yet i don't remembre what's my spotify ID. yeah, it's because i had 3/4 acounts. But my main acount isn't my Facebook account, so, my question is, can i recover my ID on...

Regular

Hi all!    All the subject is on the title. I recently re-formated my computer, and yet i don't remembre what's my spotify ID. yeah, it's because i had 3/4 acounts. But my main acount i...

meahtenoha

Spotify

1043 Views

10 replies

0 likes

  • 1043 Views
  • 10 replies
  • 0 likes

Charged for Premium, registered as Free

Hi Guys, So I decided to upgrade to preimum again after having gone about a month without it. During that month my card expired so the first thing I did when I went to upgrade today was to remove the expired card. I did and then went to add my new on...

Newbie

Hi Guys,    So I decided to upgrade to preimum again after having gone about a month without it. During that month my card expired so the first thing I did when I went to upgrade today ...

Peter__

Community Legend

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Cambio de nombre de perfil

Hola, tengo un problema ya que en mi nombre de perfil para accecer a spoty es: jôse El problema es que no puedo poner este nombre cuando intento accecer a spoty por el tlf ya que por defecto con el teclado del tlf queda escrito como : j^ose y no me l...

Newbie

Hola, tengo un problema ya que en mi nombre de perfil para accecer a spoty es: jôse El problema es que no puedo poner este nombre cuando intento accecer a spoty por el tlf ya que por defecto con el...

jaferler57

Casual Listener

1725 Views

1 replies

0 likes

  • 1725 Views
  • 1 replies
  • 0 likes

Deleted Spotify playlist!

Help! My husband deleted my playlist! Is there anyway I can recover it?

Casual Listener

Help! My husband deleted my playlist! Is there anyway I can recover it?

Peter__

Community Legend

242 Views

2 replies

0 likes

  • 242 Views
  • 2 replies
  • 0 likes

My friend is logged in to my premium spotify account

Hello I logged into Spotify a while ago on my friends PC and now it pauses every time she uses it. I use Facebook to log into spotify so I can't reset the password. Please help?? Thanks

Visitor

Hello   I logged into Spotify a while ago on my friends PC and now it pauses every time she uses it.   I use Facebook to log into spotify so I can't reset the password.   P...

Peter__

Community Legend

274 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 274 Views
  • 1 replies
  • 0 likes