Help! I can't remember which email address is associated with my account!

[SarahMacf]

I recently subscribed to Spotify Premium. I stupidly logged out of my account and can't get back in because I don't remember my username or password. But more annoyingly I can't rememebr which email address I used when I set it up! It's rejecting all the email addresses I have tried so far when requesting a password reset and I haven't got any more!

Very confused and frustrated..

[Liam]

Hi, and welcome to the community!

If you use this Support Form you won't have to login to use it. Use it to ask for your username and a password reset 🙂

Also, remember not to use your email address in the Spotify client, as that will use Facebook to login 😉

Liam

[hillaryjurado]

i also have that problem😰😭😭😭😭

[osornios]

@hillaryjurado

I suggest you contact support using this alternative contact form so they can help you.

https://support.spotify.com/contact-spotify-anonymous/

Make sure you are logged out of any Spotify account when using the contact form or the username and email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.