How to reactivate a family account for all members

BrunoRuffilli · 2017-02-05

Hi, I just forgot to pay my monthly fee and my premium subscription got back to free. As soon as I got the mail from Spotify I paid with PayPal and now I have a premium for family, all my playlists albums eetc are back, but all members of my family are gone. I tried to inveite them again, but Spotify says they are already part of a family. What am I supposed to do?

Maxim · 2017-02-05

Hey @BrunoRuffilli,

When your members go onto https://spotify.com, does it say that they're on the Free plan or still part of a Family plan (Premium)?

MaximSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

BrunoRuffilli · 2017-02-05

It says they are a on a free plan

Maxim · 2017-02-05

Can you send them the invite link manually and let me know what happens when they click on it?

MaximSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

Help categories

Account & Payment

Using Spotify

Listen Everywhere