I've been charged twice for the past three months.

[beckismith]

Hello,

I have been charged twice for the past three months.I only have one Spotify account.

What additional information do I need to provide so I can get refunded?

[Rodrigo]

Hello! Welcome to the community!

The best thing to do is contacting support.

To make your case run smoother, make sure you include in your message:

• Date of birth
• Zip Code
• Last 4 digits of card / or details of what billing option got charged and amount

If you receive an automated email directing you to the community and/or help boards, make sure you reply directly to that email (even if it says it is no-reply) and an agent will get back to you as soon as possible.