Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

NUS upgrade adverts

NUS upgrade adverts

My flat mate and myself have both just purchased the NUS premium upgrade and are both still getting adverts.. how do we stop this? what is wrong...

Reply
2 Replies


@fullstops wrote:

My flat mate and myself have both just purchased the NUS premium upgrade and are both still getting adverts.. how do we stop this? what is wrong...


Please ensure your account has been upgraded by going to http://spotify.com/uk/account/subscription and checking if it says Spotify Premium, if it does log out of the client and then log back in - you should no longer see ads.

 

If it doesn't say Spotify Premium, you should check to see if the payment has gone through - if it has, contact support using the Support Form, if not place your purchase again.

thank you, i will contact the suppost forum ๐Ÿ™‚ 

Suggested posts