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Olá @ju35, Bem-vindo à comunidade!
Primeiro de tudo peço desculpas por meu Português.
A melhor coisa a fazer é entrar em contato diretamente com Spotify a partir do seguinte link: https://support.spotify.com/contact-spotify-support/ ou via Twitter @SpotifyAjuda
Você receberá um e-mail que você deve responder diretamente (embora diz que é não-resposta), e em breve o seu problema será resolvido.
Espero que funcione!
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