No one will reply to my contact forms...3 times now

[Marina48mk]

I've been contacting spotify customer service multiple over the last few months and haven't had a single reply.

My problem is I logged out of premium 3 months ago which had all my playlists, then when I tried to log back in, I cannot reach premium even though I am still getting monthly charges and therefore also cant reach my playlists. I would like a refund for the last couple months and assistance in logging in. Please help!

[Funkfingers]

Me to. Just auto-reps. Guess they just dont care. Time to move away from Spotty.

[Grace]

Hey guys,

Do you have case #'s we can chase up for you? We're happy to look into this. 

[Marina48mk]

01793581

01704121

[kbrooksc]

@Grace  - case numbers above. 

[Aldur]

I'm having the same problems.  My case has only been open for 4 days though, not months like yours.  Man I can't imagine how upset I would be if I waited for months without any reply.

My suggestion for you would be to open a dispute for the charges with your credit card company.  I'm about to do the same here soon if I cannot get any support from Spotify.

[waitforsupport]

Same happened two me.
My account got closed, no email notification, no answer to my contact forms.
Still got charged for the premium account.

I hope you will improve working on your service system. Seems to be quite buggy to me...
I hope this helps...
Here are the numbers of my cases
Spotify Case # 01819459
Spotify Case # 01852614

Cheers mat

[Aldur]

I ended up sending a tweet to @Spotifycares and I received support right away and I'm back to using Spotify.  I would recommend you do the same.

[Peter__]

I'm escalating these now so they don't get forgotten about. Support can be a little slower at the weekends so hang in there.

[Greg]

Hey everyone!

All the cases in this thread have either been answered, or are about to be.

Apologies for the delay here.